Cloud Engineer – Amazon Connect

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CloudHesive

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

💰 Seed Round on 2014-07

Cloud Solutions • Managed Services • Artificial Intelligence

CloudHesive is a leading provider of innovative cloud solutions and managed services, specifically tailored for AWS technologies. They specialize in AWS migrations, operational and cost optimization, application modernization, and managed security services. With a focus on empowering businesses through cloud technology, CloudHesive partners with customers across various sectors, including public and commercial industries, to enhance their operations and customer experiences using advanced data analytics and AI solutions.

📋 Description

• Amazon Connect implementations, migrations, and upgrades across inbound, outbound, and omnichannel deployments. • Design contact flows, routing logic, conversational AI (Amazon Lex V2), Contact Lens, and Amazon Q in Connect. • Integrate Connect with CRM platforms (Salesforce, Dynamics, ServiceNow) and configure channels including chat, SMS, WhatsApp, and email. • Manage telephony provisioning, instance security (SAML/SSO, HIPAA, PCI), and CTR analysis pipelines using Kinesis, S3, and Athena. • Lead Landing Zone buildouts, complex migrations, and Well-Architected Reviews on AWS. • Implement IaC with Terraform and CloudFormation, CI/CD pipelines, and security best practices (IAM, VPC, encryption). • Administer Windows/Linux environments and DevOps tooling (Docker, Ansible, Jenkins, GitHub Actions). • Lead 300-level technical sessions and architecture workshops for both technical and executive audiences. • Support SOW scoping, effort estimation, and pre-sales activities, and author technical documentation (architecture docs, runbooks, KT materials). • Participate in 24/7 on-call rotation for managed services support.

🎯 Requirements

• 5+ years of experience in technology operations, professional services, or cloud engineering. • 3+ years of hands-on Amazon Connect implementation experience in a professional services or consulting capacity. • Demonstrated subject matter expertise in Amazon Connect and at least one additional AWS specialty domain. • Proven experience leading customer-facing technical engagements at an enterprise or government scale. • Experience in regulated environments (HIPAA, PCI, CMMC Level 2 / FedRAMP) preferred. • Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience. • Strong technical writing skills — able to produce architecture documents, runbooks, and customer-facing deliverables independently. • Excellent verbal communication — comfortable leading 300-level sessions with mixed technical and executive audiences. • Collaborative team player capable of delegating to and mentoring Secondary Engineers. • Self-directed with strong time management across multiple concurrent customer engagements.

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Training on cutting edge technology and partners (AWS) • Flexible work schedule • Responsible time off • Kitchen filled with snacks chosen by employees • Mentoring and community involvement