Reporting Analyst

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🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Business Intelligence Analyst

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Cloudinary

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💰 $100M Secondary Market - Cloudinary on 2022-02

Cloudinary’s mission is to empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media. With 80 billion assets under management and more than 11,000 customers and three million users worldwide, Cloudinary is the industry standard for developers, creators and marketers looking to manage, transform, and deliver images and videos online. As a result, leading brands are seeing significant business value in using Cloudinary, including faster time to market, higher user satisfaction and increased engagement and conversions.

📋 Description

• Develop and maintain client-facing reporting packages that provide visibility into corporate travel program performance. • Analyze travel spend across air, hotel, rail, and ground transportation categories. • Create reports highlighting booking trends, traveler behavior, supplier utilization, and program compliance. • Support quarterly business reviews (QBRs) and executive client meetings with data-driven insights. • Identify opportunities to improve travel policy compliance, adoption, savings, and traveler experience. • Translate travel data into recommendations that help clients optimize their programs. • Analyze booking data from Online Booking Tools (OBTs), Global Distribution Systems (GDS), expense platforms, and internal reporting systems. • Monitor key travel metrics including: Total travel spend, Booking volume, Advance purchase behavior, Online booking adoption, Policy compliance, Airline and hotel utilization, Savings opportunities, Unused ticket activity, Traveler engagement, Agent-assisted versus self-service bookings. • Identify trends, anomalies, and opportunities through data analysis. • Provide actionable recommendations to internal teams and clients. • Develop reporting to measure TMC operational performance and service delivery. • Track key operational metrics including: Service Level Agreement (SLA) performance, Agent response times, Call/email/chat volumes, Ticketing activity, Queue performance, Customer satisfaction trends, After-hours support activity, Escalation trends. • Partner with Operations leadership to identify process improvements and efficiency opportunities. • Create dashboards that provide real-time visibility into operational health. • Analyze airline, hotel, and rental car performance to support supplier strategy. • Monitor negotiated contract performance and utilization. • Support supplier reviews with data-backed insights. • Build and maintain dashboards using tools such as Power BI, Tableau, or similar business intelligence platforms. • Create automated reporting solutions to improve efficiency and reduce manual processes. • Validate data accuracy across multiple travel technology platforms.

🎯 Requirements

• 3+ years of experience in reporting, analytics, business intelligence, or travel operations analytics. • Experience analyzing corporate travel data preferred. • Strong proficiency in Microsoft Excel, including advanced formulas, PivotTables, and data analysis. • Experience writing SQL queries and working with structured data. • Experience developing dashboards and reports using BI tools such as Power BI or Tableau. • Strong analytical and problem-solving skills. • Ability to interpret complex data and communicate insights clearly. • Strong attention to detail and commitment to data accuracy. • Ability to manage multiple reporting priorities in a fast-paced environment.

🏖️ Benefits

• Professional development opportunities • Flexible working hours