Training Specialist

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Colibri Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Colibri Group is a leader in the field of professional education, dedicated to helping individuals advance and adapt in their careers. The company provides first-class learning experiences tailored to various professions, including real estate, healthcare, financial services, teaching, valuation, and accounting. Colibri Group prides itself on a holistic approach to professional learning, offering engaging educational programs, mentorship opportunities, and resources that align with the interests and goals of its students. Through its programs, Colibri Group empowers millions of professionals to achieve their career objectives and thrive in various industries.

📋 Description

• Design, develop, and deliver scalable onboarding, e-learning, and continuous learning programs • Facilitate live virtual and instructor-led training for onboarding, upskilling, process changes, technical topics, and professional development • Partner with Customer Service leaders, Quality Assurance, and stakeholders to identify performance gaps and recommend learning solutions • Use QA trends, learner feedback, KPIs, and post-training performance data to evaluate training effectiveness • Identify opportunities for targeted reinforcement or improvement • Maintain LMS content, course materials, scheduling, completion tracking, readiness documentation, and program updates • Help Customer Service Representatives adopt new tools, processes, and ways of working

🎯 Requirements

• 3+ years of experience in training, Learning & Development, Customer Service, contact center operations, or a related environment • Hands-on experience developing e-learning and training content • Demonstrated experience facilitating live virtual and/or instructor-led learning • Strong understanding of adult learning principles • Ability to translate complex processes, tools, or information into clear and engaging learning experiences • Consultative stakeholder partnership and performance-needs assessment skills • Strong communication, presentation, organization, and execution skills • Ability to manage multiple priorities and adapt quickly in a collaborative, evolving environment • Hands-on experience developing training or e-learning content and confidently facilitating live learning experiences • Experience with Learning Management Systems (LMS), e-learning and digital content development tools, virtual training and collaboration platforms, Microsoft Office and productivity tools, and Quality Assurance, performance reporting, and learner feedback data is useful but not required • Bachelor's degree in Education, Business, Organizational Development, or a related field is helpful, but equivalent professional experience is equally valued

🏖️ Benefits

• Meaningful training programs with visible impact on Customer Service Representative preparedness and confidence • Opportunity to build live and digital learning experiences • Collaboration with Customer Service, Quality Assurance, and cross-functional stakeholders • Supportive, collaborative team environment • Creativity, judgment, and ideas encouraged • Equal opportunity and inclusive work environment