Application Support Analyst – I

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Collabrios Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Collabrios Health is a healthcare-focused software company that builds integrated care-management and operational software for aging services and community-based care providers. With decades of experience, Collabrios provides a unified platform (including PACE-specific EMR and operational tools) and services for PACE programs, State Units on Aging (SUAs), Area Agencies on Aging (AAAs), waiver programs, adult day services, and other community-based organizations. Their platform emphasizes compliance, care coordination, reporting, and reducing administrative burden while partnering with customers for ongoing support and innovation.

📋 Description

• Provide timely and effective support to internal and external users for proprietary and cloud-based applications • Assist with account creation, access modifications, and deactivations in alignment with company protocols • Resolve technical issues and escalate complex problems to Development or Technical Operations • Work with client liaison groups to obtain approvals and complete procedural tasks • Maintain system documentation, procedures, and knowledge base articles • Offer basic desktop support related to application functionality and user access • Log, update, and resolve issues in the internal ticketing system, escalating as needed to the Application Support Lead or Manager

🎯 Requirements

• Associate’s degree required • 1+ years of experience in healthcare IT support, help desk, or a similar environment • Familiarity with healthcare applications and terminology • Proficiency with Windows 10 and Microsoft 365 • Clear written and verbal communication skills across email, phone, and messaging platforms

🏖️ Benefits

• A connected, virtual-first culture with a collaborative, mission-driven team • Competitive health benefits, including medical, dental, and vision coverage • 401(k) with company contribution • Flexible paid time off (PTO), plus 72 hours of sick time • Flexibility and trust—we empower our team to manage their schedules and work in ways that support their lives • Opportunities for learning, mentorship, and professional development • A values-driven environment where diverse perspectives are welcomed and purpose guides our work