Field Technician Support Analyst

🕒 September 11

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Level 10, LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Level 10, LLC is a company that provides comprehensive technology services, specializing in the procurement, deployment, and maintenance of IT equipment. They offer a range of services including hardware procurement, staging and integration, field services, and help desk support. Level 10 is dedicated to supporting technology deployment for new store openings, store remodels, and in-store support. With a focus on retail technology solutions, they aim to help businesses efficiently manage their IT projects while reducing risk and saving time and money. Recognized as one of the best places to work in Illinois and for its commitment to diversity and inclusion, Level 10 is an agile partner for technology deployment and support.

📋 Description

• Check in/check out field technicians • Provide detailed technical orientation for all field service events 72 hours prior to the event • Document all onsite activities based on project scope, including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expenses • Provide alerts and escalations to the Project Manager regarding technician skill sets, payment inconsistencies and budget issues • Provide an accurate, detailed assessment of technicians upon event completion • Participate in Technician Review Meetings • Provide logistical support, including package tracking, missing item resolution, site access issues and Customer Technical Support availability • Communicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visits • Gather and post technician deliverables • Escalate calls to Level II as appropriate

🎯 Requirements

• Associate degree in computer sciences, IT, or related field or equivalent work experience • 2-3 years of technical or customer service support • Proven success supporting internal and external customers • Strong attention to detail • Strong written and verbal communication skills • Excellent organization and time management skills • Professional, high-integrity, reliable, organized, driven and results-oriented • Proficient MS Office skills (Word, Excel, and Outlook)

🏖️ Benefits

• Fully remote work • Rotational On Call weekend support