Okta Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

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Koniag Government Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏛️ Government

🎖️ Defense

💼 Consulting

Government • Defense • Consulting

Koniag Government Services is an Alaska Native Corporation (ANC) that provides technical, professional, and operational expertise to the U. S. public sector. KGS supports Defense & Intelligence, Federal Civilian, and Health customers with enterprise solutions, professional services, and operations management, and emphasizes mission-focused outcomes, contracting speed (ANC direct awards), and strategic/technology partnerships. The company positions itself as a mission partner delivering people, technology, and program management to government customers.

📋 Description

• Provide day-to-day administration, configuration, and support of the Okta platform, including user lifecycle management, application integrations, and authentication policies • Troubleshoot and resolve ICAM incidents, service requests, and problems while adhering to SLAs • Configure and maintain SSO, MFA, Universal Directory, Lifecycle Management, and API Access Management • Integrate Okta with enterprise applications, directories, and third-party services using SAML 2.0, OAuth 2.0, and OIDC • Support user and application onboarding and offboarding • Monitor system health, review logs, and proactively address ICAM issues • Collaborate with security and compliance teams to meet federal standards, NIST guidelines, and Zero Trust principles • Develop and maintain technical documentation, SOPs, and runbooks • Participate in Okta change management, including planning, testing, and implementation • Support audits and compliance reviews with access reports and configuration documentation • Evaluate and implement Okta features aligned with mission requirements • Provide Tier 2/Tier 3 support for escalated IAM issues • Work with Koniag Government Services, an Alaska Native-owned provider of enterprise solutions, professional services, and operational management to federal government agencies

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree • 3+ years of hands-on experience administering and supporting Okta or a comparable Identity and Access Management (IAM) platform • Active Secret Clearance required • Relevant Okta certification(s) required (e.g., Okta Certified Administrator, Okta Certified Professional, or Okta Certified Consultant) • Exceptional communication skills in English, both written and oral • Hands-on experience administering Okta, including SSO, MFA, Universal Directory, Lifecycle Management, and Okta Workflows • Strong understanding of SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC) • Experience integrating Okta with Active Directory (AD) and/or LDAP • Familiarity with ICAM frameworks and federal identity management standards, including NIST SP 800-63 and FICAM • Experience supporting users and applications in a ticketing/ITSM environment, such as ServiceNow or Jira • Ability to analyze and interpret system logs • Experience with MFA deployment and policy management • Knowledge of Zero Trust Architecture principles • Ability to create and maintain technical documentation, SOPs, and runbooks • Ability to work independently and collaboratively • Desired: Experience with SailPoint; federal government IT/ICAM experience; Okta Certified Consultant or Developer certification; PAM; DevSecOps and CI/CD; AWS, Azure, or Google Cloud IAM; Python or PowerShell; CyberArk or Ping Identity; PIV/CAC; ATO processes and SSPs; CISSP, Security+, or other relevant cybersecurity certifications

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) retirement plan • Paid time off • Paid parental leave • Life and disability insurance • Flexible spending accounts • Commuter benefits • Tuition reimbursement