SailPoint Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

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Koniag Government Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏛️ Government

🎖️ Defense

💼 Consulting

Government • Defense • Consulting

Koniag Government Services is an Alaska Native Corporation (ANC) that provides technical, professional, and operational expertise to the U. S. public sector. KGS supports Defense & Intelligence, Federal Civilian, and Health customers with enterprise solutions, professional services, and operations management, and emphasizes mission-focused outcomes, contracting speed (ANC direct awards), and strategic/technology partnerships. The company positions itself as a mission partner delivering people, technology, and program management to government customers.

📋 Description

• Provide day-to-day administration, configuration, and support of the SailPoint platform • Manage identity lifecycle, roles, access certifications, and provisioning workflows • Troubleshoot and resolve ICAM incidents, service requests, and problems within SLAs • Configure and maintain SailPoint ISC or IIQ features, including RBAC, SoD policies, and automated provisioning/deprovisioning • Integrate SailPoint with enterprise applications, directories, and third-party services using REST APIs, SCIM, and connector frameworks • Support onboarding and offboarding of users, roles, and applications • Monitor system health, review logs, and proactively address issues • Collaborate with security and compliance teams to meet NIST and Zero Trust requirements • Maintain technical documentation, SOPs, and runbooks • Participate in change management, including planning, testing, and implementation • Support audits and compliance reviews by generating access reports and certification campaigns • Evaluate and implement new SailPoint features aligned with mission requirements • Provide Tier 2/Tier 3 support for escalated identity governance and access management issues

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree • 3+ years of hands-on experience administering and supporting SailPoint IdentityIQ (IIQ) or SailPoint Identity Security Cloud (ISC), or a comparable Identity Governance and Administration (IGA) platform • Active Secret Clearance required • Relevant SailPoint certification(s) required • Exceptional communication skills in English, written and oral • Hands-on experience administering SailPoint, including identity lifecycle management, access certifications, role management, provisioning workflows, and SoD policy enforcement • Strong understanding of IGA concepts, including joiner/mover/leaver processes, RBAC, and entitlement management • Experience integrating SailPoint with Active Directory, LDAP, and enterprise applications via native connectors or REST/SCIM APIs • Familiarity with ICAM frameworks and federal identity management standards, including NIST SP 800-63 and FICAM • Experience supporting users and applications in a ticketing/ITSM environment such as ServiceNow or Jira • Ability to analyze and interpret system logs • Knowledge of RBAC and ABAC models and their implementation within SailPoint • Knowledge of Zero Trust Architecture principles • Ability to create and maintain technical documentation, SOPs, and runbooks • Ability to work independently and collaboratively • Desired: federal government IT experience supporting ICAM programs • Desired: SailPoint Architect certification • Desired: SailPoint BeanShell/Java scripting experience • Desired: PAM familiarity, such as CyberArk or BeyondTrust • Desired: DevSecOps and CI/CD pipeline integration experience • Desired: AWS, Azure, or Google Cloud knowledge • Desired: Python or PowerShell scripting • Desired: Okta, Ping Identity, or ForgeRock familiarity • Desired: PIV/CAC authentication knowledge • Desired: ATO and SSP experience • Desired: CISSP, Security+, or other cybersecurity certifications

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) retirement plan • Paid time off • Paid parental leave • Life and disability insurance • Flexible spending accounts • Commuter benefits • Tuition reimbursement