Director – Operations Learning Enablement

🔥 1 hour ago

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The College Board

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

📚 Education

🤝 Non-profit

Education • Non-profit

The College Board is a mission-driven, not-for-profit organization dedicated to promoting excellence and equity in education. It connects students to college success and opportunity by supporting them in building essential skills for higher education and removing barriers to access. The College Board operates with a focus on respect, diversity, inclusion, and collaboration, with a diverse and dedicated team of professionals. Based in several locations across the United States, they strive to modernize operations and increase their digital footprint, supporting students and families nationwide.

📋 Description

• Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency • Develop process documentation, SOPs, and enablement toolkits for content development, approval, and deployment • Improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems • Convert complex processes into learner-ready assets and workflows aligned to organizational goals • Design, implement, and oversee learning content and systems governance policies • Establish intake and prioritization processes for learning-related requests • Liaise with Operations, Product, and Program teams to maintain efficient processes and systems • Monitor and report on training creation, engagement, and user feedback • Oversee cross-functional learning enablement projects from intake through post-launch evaluation • Develop and maintain project plans, timelines, and risk mitigation strategies • Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership

🎯 Requirements

• 5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization • Strong track record building scalable governance frameworks and optimizing learning or knowledge systems • Experience with LMS platforms, preferably LearnUpon • Ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plans • Proficiency with Confluence, JIRA, Articulate 360, and project management systems such as Asana, Smartsheet, or MS Project • Knowledge of content authoring tools with AI integrations and review processes • Excellent written and verbal communication, stakeholder facilitation, and change management skills • Strategic thinking with ability to balance big-picture planning and tactical execution • Proven ability to build relationships and influence others to action • Ability to travel 4–6 times a year to College Board offices or on behalf of College Board business • Passion for expanding educational and career opportunities and mission-driven work • Curiosity and enthusiasm for emerging technologies and willingness to adopt AI-driven solutions • Clear and concise written and verbal communication skills • Learner's mindset and commitment to continuous growth • Drive for impact and excellence, including data-informed decision-making • Collaborative and empathetic approach • Authorization to work in the United States

🏖️ Benefits

• Option to be fully remote or hybrid for candidates living near College Board offices • Annual bonuses • Opportunities for merit-based raises and promotions • Mission-driven workplace where your impact matters • Team investment in development and success • Comprehensive benefits package • Supportive team • Occasional travel to meet in person for business purposes