Billing & Collections Specialist

🕒 September 23

🏈 Alabama, Arizona, +20 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $45k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CommandLink

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

☁️ SaaS

🔐 Security

Telecommunications • SaaS • Security

CommandLink is a company that offers a unified platform for managing IT networks and security services. Their platform integrates network design, deployment, and management, including SD-WAN, SASE, cloud phone systems, and collaboration services. CommandLink focuses on enhancing IT infrastructure by providing advanced security features and centralized control through their proprietary ITSM (IT Service Management) solution. With services such as analytics, monitoring, alerting, and support, CommandLink aims to streamline IT operations and improve organizational efficiency. Their solutions are designed to cater to the IT needs of large enterprises globally, emphasizing security and high performance with guaranteed uptime.

📋 Description

• Promote company core values and foster positive relationships with customers • Manage billing email inbox, including responding to customer billing inquiries and change requests • Process and post paper checks, deposits, and electronic payments • Manage service disconnects, customer success, and billing cases within the CommandLink Platform • Monitor overdue accounts and conduct proactive collection calls as necessary • Manage overage billing review and processing, ensuring accurate identification and application of customer overages within billing cycles • Apply credit risk data from Creditsafe and Dun & Bradstreet reporting tools to collections strategy and account management decisions • Manage collections escalations, including coordination with outside collection agencies and legal teams as needed • Leverage AI tools including Claude to automate billing workflows, generate payment and invoice snapshots, improve case documentation, and increase team efficiency • Track and report on customer billing, cases, and payment activity, identifying trends and risks • Analyze billing and collections procedures and identify opportunities for continuous improvement • Document billing and collections processes to support team training and scalability • Take on additional responsibilities and projects as needed to support the success of the team and organization • Work closely with the Senior Billing Manager, finance, and operations teams

🎯 Requirements

• Associate’s degree in Finance, Accounting, or similar field or 3-5 years of related experience billing and collections • Strong understanding of billing and collections policies and procedures • Experience working with a telecom and/or IT services company preferred • Experience with processing circuit and service disconnect requests • Experience working with billing systems, NetSuite, and/or other similar platforms • Familiarity with credit reporting and risk tools such as Creditsafe or Dun & Bradstreet preferred • Experience using AI tools such as Claude or similar platforms to improve workflow efficiency preferred • Proficient in Microsoft Excel; ability to manipulate and analyze data sets • Excellent written and verbal communication skills • Strong conflict-resolution and problem-solving skills • Exceptional attention to detail • Strong time management skills with the ability to prioritize and multitask • Team player with respect for colleagues and customers with a collaborative mindset • Willingness to assist with additional tasks if/when the need arises • Ability to embrace and recommend change and provide new ideas • Passion for fast-paced, rapid growth, startup environment • Ability to work US Eastern hours preferred

🏖️ Benefits

• Room to grow at a high-growth company • An environment that celebrates ideas and innovation • Your work will have a tangible impact • Generous Medical, Dental, and Vision coverage for full-time employees • Flexible time off • 401k to help you save for the future • Fun events at cool locations • Free DoorDash lunches on Fridays • Employee referral bonuses • Remote work

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