Senior Patient Billing Representative

🔥 0 minutes ago

🐊 Florida, Ohio, +3 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

📊 Billing Specialist

👻 Ghost score 10%

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TridentCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

<TridentCare> TridentCare is a national provider of mobile and on-site diagnostic healthcare services, delivering digital X‑ray, ultrasound, EKG, laboratory/phlebotomy, and vascular access (PICC) services directly to patients in skilled nursing facilities, assisted living and hospice, at-home settings, correctional/behavioral facilities, government agencies, and commercial sites. The company emphasizes licensed, certified clinicians, strict regulatory accreditations (ACR, CLIA, CAP, COLA), and technology-enabled workflows via its TridentConnect EMR integrations and HITRUST‑certified platforms to streamline diagnostics and protect patient data. TridentCare partners primarily with healthcare providers and agencies to expand access, improve operational efficiency, and maintain continuity of care.

📋 Description

• Take inbound phone calls from clients, customers, and patients to obtain patient billing and demographic information • Sort incoming returned patient mail and electronically return patient statements with information • Research and resolve customer accounts using patient files and eligibility websites • Document all customer contact completely and ensure follow-through and issue resolution • Update multiple systems with patient information • Perform account adjustments and recommend necessary changes to the supervisor • Complete weekly and monthly reports according to schedule • Perform other tasks assigned by the supervisor to support organizational goals • Meet weekly/monthly performance and audit goals • Track daily/weekly/monthly production

🎯 Requirements

• English written/verbal • Intermediate communication skills • 1 year of collections experience • 1 year of call center experience • 1 year of medical billing experience • 3–5 years of customer service experience • Ability to meet weekly/monthly performance and audit goals • Ability to track daily/weekly/monthly production • Detail-oriented, innovative, enthusiastic, dedicated, and able to work as a team member • Ability to work independently and set schedules/goals

🏖️ Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities • Federal employment-law rights notifications for applicants