
201 - 500 employees
Founded 1998
🏥 Healthcare
🏛️ Government
☁️ SaaS
💰 Private equity on 2023-03
Healthcare • Government • SaaS
ImageTrend is a software company that builds an intelligence operating system for emergency response organizations, specializing in solutions for EMS, fire departments, hospitals, government agencies, and researchers. Their platform includes ePCR (electronic patient care reporting), fire incident reporting, scheduling, license management, permits and inspections, pre-incident visual plans, unified analytics, interoperability with hospital EHRs, billing and revenue cycle features, CQI (continuous quality improvement), and AI-powered features such as AI-assisted charting, intelligent image capture, and AI checks for real-time quality assurance. ImageTrend emphasizes compliance with NEMSIS and NERIS standards, operates many state EMS repositories, and provides implementation services, training, and 24/7 US-based support. The company positions itself as a partner to emergency response agencies and healthcare organizations, leveraging the largest EMS dataset in North America to provide analytics, benchmarking, and market intelligence.
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201 - 500 employees
Founded 1998
🏥 Healthcare
🏛️ Government
☁️ SaaS
💰 Private equity on 2023-03
Healthcare • Government • SaaS
ImageTrend is a software company that builds an intelligence operating system for emergency response organizations, specializing in solutions for EMS, fire departments, hospitals, government agencies, and researchers. Their platform includes ePCR (electronic patient care reporting), fire incident reporting, scheduling, license management, permits and inspections, pre-incident visual plans, unified analytics, interoperability with hospital EHRs, billing and revenue cycle features, CQI (continuous quality improvement), and AI-powered features such as AI-assisted charting, intelligent image capture, and AI checks for real-time quality assurance. ImageTrend emphasizes compliance with NEMSIS and NERIS standards, operates many state EMS repositories, and provides implementation services, training, and 24/7 US-based support. The company positions itself as a partner to emergency response agencies and healthcare organizations, leveraging the largest EMS dataset in North America to provide analytics, benchmarking, and market intelligence.
• Lead the organization’s billing, collections, and accounts receivable functions • Oversee accurate and timely end-to-end customer invoicing • Review contracts, amendments, renewals, credits, and special billing arrangements • Resolve billing discrepancies involving subscription terms, pricing, usage-based charges, and contract modifications • Partner with Sales, Revenue Accounting, Legal, Customer Success, and Operations on contract and billing issues • Manage accounts receivable, collections, reconciliations, and dispute resolution • Develop collection strategies, monitor payment trends, identify risks, and execute escalations • Lead improvements to contract-to-cash processes, data quality, system controls, and scalable workflows • Enhance billing system functionality, data integrity, and operational efficiency • Reconcile contracts, CRM records, billing systems, and accounting records • Support billing accuracy, revenue recognition alignment, and contractual compliance • Develop and analyze billing, collections, cash flow, contract compliance, and operational performance reporting and KPIs • Lead, mentor, and develop billing and collections team members • Travel to orientation, industry/company events, or onsite meetings as required • Perform additional assigned duties
• Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent combination of education and relevant experience • Progressive professional experience in Accounts Receivable, Billing, Order-to-Cash, Revenue Operations, or related financial operations • Experience leading and developing teams, establishing performance expectations, and driving operational results • Strong knowledge of subscription billing, accounts receivable, collections, contract management, and revenue-related processes • Experience reviewing, interpreting, and operationalizing customer contracts, amendments, renewals, and complex billing arrangements • Ability to navigate ambiguity, lead change initiatives, influence stakeholders, and implement scalable process improvements • Track record of building scalable processes, improving data quality, and supporting organizational growth • Experience in SaaS, subscription-based, recurring revenue, or similar business models • Cross-functional experience with Sales, Customer Success, Legal, Finance, Accounting, and Operations • Advanced proficiency in Microsoft Excel and financial systems • Ability to analyze data, identify trends, develop reporting and KPIs, and support informed business decisions • ERP, CRM, and subscription billing platform experience such as NetSuite, Salesforce, Chargebee, Zuora, Stripe, or similar preferred • Knowledge of ASC 606 revenue recognition principles preferred • Experience with internal controls, financial audits, SOX compliance, or similar governance requirements preferred • Experience leading projects, process improvements, system implementations, or operational transformations preferred • Strong analytical, critical thinking, problem-solving, and attention-to-detail skills • Ability to maintain discretion with proprietary and confidential information • Strong work ethic, integrity, honesty, collaboration, and team orientation • Ability to travel as required, up to 10%
• Annual base salary of $100,000–$130,000 USD • Bonus • Benefits • Perks • Community gains • 100% virtual/remote work within the US • Equal opportunity workplace • Workplace accommodations for applicants with disabilities
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