Business Systems Specialist

🔥 3 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $76.3k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 0%

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Communities In Schools National Office

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1977

🤝 Non-profit

📚 Education

🌍 Social Impact

💰 Grant on 2025-06

Non-profit • Education • Social Impact

Communities In Schools National Office is a national nonprofit that places community resources and support services into schools so students have what they need to succeed academically and graduate. It connects partners and local services to meet students' basic needs and provides integrated student supports focused on improving attendance, behavior, retention, promotion and graduation, with particular emphasis on dropout prevention and equitable access regardless of background. The organization builds school-community partnerships and coordinates services to help students realize their full potential in school, the workforce and beyond.

📋 Description

• Administer, maintain, and continuously improve CIS’s Salesforce environments and integrated applications supporting fundraising and network resources • Maintain system health, configurations, security, platform updates, objects, fields, page layouts, record types, list views, validation rules, reports, and dashboards • Conduct data audits, resolve duplicate records, support data imports, and maintain data quality • Monitor integrated applications, system storage, and license utilization • Investigate technical issues and integration failures, identify root causes, and coordinate resolutions with internal teams and vendors • Manage user accounts, licenses, permissions, sharing rules, and internal and external access • Coordinate user onboarding, access changes, deactivation, and periodic access reviews • Configure and test system enhancements in sandboxes before implementation • Conduct user acceptance and regression testing, validate deployments, and confirm functionality after releases • Develop and maintain Salesforce flows and Experience Cloud components • Lead smaller system improvement projects and implement approved changes • Document system configurations, changes, procedures, and processes • Respond to support requests and help users resolve system and application problems • Provide guidance and training on system functionality and business processes • Develop and maintain user guides, training materials, and documentation • Partner with staff to understand business needs and identify practical system solutions • Monitor Salesforce releases, platform updates, and feature retirements • Assess impacts, test updates, coordinate changes, and communicate updates to affected staff

🎯 Requirements

• Bachelor’s degree in information technology, computer science, business, or a related field, or equivalent relevant experience • Minimum six years of related experience in business systems administration or comparable technical systems support • Strong preference for 1–3 years of Salesforce experience • Salesforce Administrator certification preferred; candidates without certification must obtain it within their first year • Working knowledge of Salesforce configuration, data management, security, user access, reporting, dashboards, and application integrations • Experience troubleshooting technical issues, testing system changes, analyzing root causes, and recommending practical solutions • Strong written and verbal communication, customer service, and relationship-building skills • Ability to work effectively with diverse colleagues, departments, vendors, and managed service providers • Ability to work independently and collaboratively, manage competing priorities, adapt to change, and document processes clearly • Demonstrated commitment to continuous improvement, operational excellence, ongoing learning, and an inclusive, collaborative work environment • Travel of up to 5% may be required, including domestic travel within the United States and occasional overnight stays

🏖️ Benefits

• Five weeks of Paid Time Off • Generous 403b Retirement Savings Plan contribution • 10 Paid Holidays • 90% of employee health care premiums paid by the organization • Summer Work Schedule and Winter Break • Employer-paid short-term and long-term income replacement programs • Opportunity to contribute to an important mission • Competitive and comprehensive compensation and benefits package

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