Customer Support Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $45k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Comply

WebsiteLinkedInAll Job Openings

201 - 500 employees

📋 Compliance

💳 Fintech

☁️ SaaS

Compliance • Fintech • SaaS

Comply is a regulatory compliance technology company (formerly ComplySci and RIA in a Box) that offers an integrated compliance platform and services for financial services firms. The platform provides solutions for employee compliance (trade monitoring, code of ethics, conflicts of interest), firm compliance (compliance calendar, risk assessments, annual review, policy builder), communications & archiving, political contribution and outside business activity monitoring, case management, reporting & analytics, and ComplyAI agentic capabilities (MCP Server) enabling teams to build custom AI agents. Comply serves private funds, wealth management & RIAs, broker-dealers, investment banks, endowments and other financial institutions, and provides services including registration, regulatory filings, managed services, consulting, and education.

📋 Description

• Set up and configure new client accounts in the Comply platform, managing activations to hit deadlines • Respond promptly to customer inquiries, answer questions, update clients on status, and troubleshoot issues • Prioritize and manage incoming support cases in the case-tracking system in a high-volume environment • Review and interpret data from various sources, catch discrepancies, and upload it accurately into the platform • Partner daily with Technical Support and Product Development to represent customers’ immediate and long-term needs • Manage multiple projects simultaneously, prioritize tasks, and reach deadlines • Provide efficient productivity and exceed clients’ expectations for support • Learn the Comply platform, independently activate accounts, and resolve common issues • Manage the case queue and meet response and satisfaction targets • Identify process or product improvements from customer feedback

🎯 Requirements

• 0–3 years of work experience • Bachelor’s degree or equivalent experience • A major in Accounting, Finance or Economics preferred • Excellent customer-facing communication, written and verbal • Strong troubleshooting, analysis, and resolution skills • Ability to accurately analyze and interpret data • Exceptional organization and time management; comfortable prioritizing multiple projects • Willingness to work the East Coast schedule, including occasional evenings/weekends/holidays • Applicants must be authorized to work for any employer in the United States • Currently, Comply is unable to sponsor or take over sponsorship of an employment Visa • Previous experience in high-volume call or customer support environments • Experience with Salesforce (or another CRM), SaaS technology, MS Office and software support

🏖️ Benefits

• Overtime will be provided • Applicable bonus/benefit offerings • Wide-range of perks offered to employees at Comply