Customer Service Representative

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Concentric LLC

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1 - 10 employees

Concentric is a consulting firm that provides professional services to companies within the construction and engineering industries. We provide schedule analysis, contract negotiation and expert testimony services to determine causation and responsibility for delays, disruptions and damages. We routinely assist clients with schedule updates, change order proposals, discovery issues, legal filings, and settlement negotiations.

📋 Description

• Responsible for managing information, systems, and process flows surrounding customer and Technician experiences. • Provide specialized assistance to customers by acting on a variety of requests including demo requests, pricing related projects and other related activities that will support sales associates, service management, and Technicians in achieving excellent customer service. • Act as a liaison between Engineering, Customer Care managers, Accounting, and customers to ensure all orders, sales, and work meet Concentric’s standards. • Communicate job progress or issues to Service Managers, Account Managers, and/or Parts Coordinator as needed. • Answer incoming calls with a positive attitude and professional demeanor. • Track and manage customer assets and update customer contracts as needed. • Work safely, follow all safety requirements, and complete safety training as required. • Work independently or with a team in a professional manner.

🎯 Requirements

• High School or GED Diploma required. • Prefer an associate degree from an approved two-year college or university or equivalent experience. • Must have proficient computer skills with Excel, Word, and data management capabilities. • Previous Enterprise Resource Planning (ERP) system experience a plus. • Strong communication, problem solving, and analytical skills. • Ability to organize work and work independently, with limited supervision. • Ability to work collaboratively with individuals from diverse backgrounds across locations and departments. • Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs. • Ability to adapt to a fast-changing environment. • Must be able to pass a background check and drug screen. • Willingness to work occasional overtime. • Travel up to 5% of the time, some overnight travel required.

🏖️ Benefits

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees! • Three medical plan options with employer premium contribution that start on day one. • Employee paid dental and vision insurance that starts on day one. • Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP). • Medical and dependent care Flexible Spending Accounts (FSA) available. • Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one. • Company 401K plan with 100% match on the first 4% of employee contributions. • 8 paid holidays. • Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually. • We offer employee paid accident, critical illness, and hospital indemnity insurance. • We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts. • Training and mentoring – Learn from our experts in the industry. • Advancement opportunities.