Call Center Associate – Medicaid

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Respond to Virginia Medicaid member and provider inquiries using a computerized system, standard scripts, and procedures • Gather information, assess caller needs, research and resolve inquiries, and document calls • Provide information regarding eligibility, claim status, and provider enrollment status • Follow documented policies and procedures, including call handling and escalations • Advocate for Medicaid recipients and providers • Meet productivity, attendance, and performance metrics • Collaborate with team members to improve customer satisfaction • Verify documents and images • Complete required assigned training

🎯 Requirements

• High school diploma or GED required • Background check and/or drug screening • High-speed internet access • Dedicated workspace away from noise and distractions • Bilingual skills; Spanish speaking preferred • Previous call center or customer service experience preferred • Previous experience with Medicaid, Medicare, or health insurance preferred • Computer system experience with data entry and database documentation knowledge • Knowledge of Medicaid Management Information System (MMIS) helpful • Experience handling inbound customer support calls • Strong communication and customer service skills • Ability to work in a fast-paced call center environment • Basic computer skills and ability to navigate multiple systems • Reliable attendance and strong work ethic

🏖️ Benefits

• Benefits from day one (medical, dental, vision) for eligible roles • Paid time off and holidays • Weekends off • Paid training • Career growth and advancement opportunities • Supportive and inclusive work environment • Life and disability insurance • Retirement savings plan • Voluntary dental and vision programs • Bonus or incentive may be available based on business need