Healthcare Call Center Representative

🔥 28 minutes ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Answer incoming calls about healthcare benefits • Assist members with Medicare enrollments, billing, claims, benefits, eligibility, invoicing, and related services • Explain Medicare Part D, Part C Medicare Advantage, and Dual Special Need Program (DSNP) levels • Listen to customers’ needs and answer questions, including callbacks and follow-up calls • Resolve members’ issues and pursue one-call resolution • Navigate members’ plan benefits and review client policies and procedures • Use client-provided resources to comply with regulatory guidelines • Utilize multiple client systems to provide accurate information • Manage an average of 30–40 calls per day • Multitask and apply problem-solving skills while providing polite, caller-focused service

🎯 Requirements

• Minimum of 6 months customer service experience • High school diploma, GED, or college degree • Successfully complete a customer service assessment and computer typing test • Complete mandatory paid training with 100% attendance • Successful completion of a background check • Flexible availability during operating hours: 7:45am–11:00pm EST Monday–Saturday and 7:45am–8:00pm EST Sunday • Learn and use 15–20 systems • Home internet with at least 25 Mbps download and 10 Mbps upload speed • Ability to hardwire the work computer directly to the home modem via Ethernet • Satellite and wireless internet are not acceptable • Quiet, distraction-free, clutter-free workspace • No other people, writing utensils, unauthorized electronics, or animals in the workspace during working hours • Subject to continued monitoring to verify a distraction-free workspace and absence of unauthorized devices, individuals, or animals • Must reside in an eligible United States state or municipality where the compensation structure complies with applicable wage regulations • Not currently hiring in AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA, or Minneapolis–MN, Washington, DC, Denver/County of Boulder/Edgewater County–CO

🏖️ Benefits

• Paid time off accrued after 180 days of employment • Medical, dental, and vision benefits available on the 1st day of employment • Paid mandatory training program • Employer-provided equipment: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Potential bonus or incentive based on business need

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