Call Center Pharmacy Technician I

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🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Act as a liaison between patients, providers, and pharmacists • Provide exceptional customer service and excellent phone etiquette with empathy • Field inbound calls for refill requests and investigate refill status • Fulfill medication renewal requests according to applicable guidance • Contact patients to assist or remind them to obtain medication refills • Make outbound calls to retail, independent, or mail-order pharmacies on behalf of patients • Handle approximately 40–50 inbound calls or 60–80 outbound calls per day • Coordinate with center care teams to overcome barriers preventing patients from receiving refills • Use the electronic medical record platform to send requests and updates to field care teams • Document clear and precise information in applicable electronic platforms • Capture and document all patient requests before ending calls • Monitor the CareReq queue and complete open requisitions • Arrange transportation for center visits • Schedule off-cadence or requested patient appointments • Use the triage nurse line and warm transfers for acute healthcare concerns when needed • Execute prescription requests according to current process standards and policies • Work in a private, distraction-free home office environment that protects patient information • Meet and exceed departmental metrics and stay informed of metric updates • Perform other duties as assigned

🎯 Requirements

• Minimum 1 year of retail pharmacy experience required • Active Pharmacy Technician License in the state of residence • Certified Pharmacy Technician (CPhT) certification required • High school diploma or equivalent required • Bilingual Spanish preferred; medical Spanish a plus • Strong working knowledge of MS Office and Google Suite preferred • Ability to execute daily responsibilities with minimal supervision • Demonstrated ability to deliver high-quality customer service • Deliver confident and professional service to Oak Street Health patients and internal partners • US work authorization • Proficient PC skills and computer literacy • Basic Google Suite skills and ability to navigate systems • Prior remote work experience • Ability to obtain high-speed internet and hardwire equipment to router/modem • Distraction-free and private remote work environment • Reliable dependent care during working hours • Own transportation when on-site support is required for employees within 50 miles of a physical OSH location/center • Ability to participate in classroom-style remote training sessions • Conscientiousness, professionalism, and reliability in a remote work environment • Responsible for maintaining licensure and certification • Complete all Continuing Education expectations

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • Comprehensive benefits package for eligible full-time employees

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