Single Point of Contact Call Center Agent

🔥 17 hours ago

🐎 Kentucky, Ohio, +1 more states – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Manage a high-volume queue, handling 50–60 inbound calls • Execute outbound call campaigns to connect with customers experiencing financial hardship • Provide borrowers a single point of contact while they work through a loss mitigation option or are in active foreclosure status • Facilitate borrowers’ assistance programs by helping them understand available options • Verbally provide borrowers with updates to loss mitigation and foreclosure decisions • Acquire additional information and documentation needed from borrowers for retention and disposition options • Study and abide by all regulatory and compliance requirements • Maintain optimal productivity levels within an automated dialer system while minimizing idle time between customer contacts

🎯 Requirements

• High school diploma or equivalent • Two to four years of experience in clerical or administrative activities • Two plus years of experience in Call Center, Collections, Loss Mitigation, experience is strongly preferred • Ability to identify and resolve issues/exceptions and interpret/analyze data under limited supervision • Comfortable working within a structured schedule and high-volume environment • Able to learn and retain a significant amount of mortgage, regulatory, and investor information • Detail-oriented because work is subject to QA monitoring • Strong verbal communication and ability to simplify complex information for customers • Able to quickly reframe an explanation when a customer does not understand the first approach • Proficient PC skills, particularly word processing, spreadsheet and data base software • Effective verbal and written communication skills • Ability to acclimate to an ever changing environment • Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension

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