Call Center Pharmacy Technician I

Job not on LinkedIn

🔥 39 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Act as a liaison between patients, providers, and pharmacists • Field inbound calls for refill requests and investigate refill status • Fulfill medication renewal requests according to process standards and policies • Contact patients and assist or remind them to obtain medication refills • Make outbound calls to pharmacies on patients’ behalf • Handle 40–50 inbound calls and/or 60–80 outbound calls per day • Coordinate with center care teams to overcome refill barriers • Use the electronic medical record platform to send requests and updates to field care teams • Document clear and precise information in applicable electronic platforms • Capture and document all patient requests before ending calls • Monitor the CareReq queue and complete open requisitions • Arrange transportation for center visits • Schedule off-cadence or requested patient appointments • Use the triage nurse line and warm transfers for acute healthcare concerns • Maintain a private, distraction-free home office that protects patient information • Meet and exceed departmental metrics and stay informed of metric updates • Complete continuing education and perform other assigned duties

🎯 Requirements

• Minimum 1 year of retail pharmacy experience required • Active Pharmacy Technician License in the state of residence • Certified Pharmacy Technician (CPhT) certification required • High school diploma or equivalent required • Bilingual Spanish preferred; medical Spanish a plus • Strong working knowledge of MS Office and Google Suite preferred • Proficient PC skills and computer literacy • Basic Google Suite skills and ability to navigate systems • Prior remote work experience • Ability to obtain high-speed internet and hardwire equipment to router/modem • Distraction-free and private remote work environment • Reliable dependent care during working hours • Ability to provide own transportation when on-site support is required for employees within 50 miles of a physical OSH location/center • Ability to participate in classroom-style remote training sessions • Ability to execute daily responsibilities with minimal supervision • Demonstrated ability to deliver high-quality customer service • Ability to deliver confident and professional service to Oak Street Health patients and internal partners • US work authorization • Ability to maintain licensure and certification • Completion of all Continuing Education expectations

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility • Career development opportunities and structured progression from Pharmacy Technician I to Pharmacy Technician II

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