Call Center Agent

🔥 12 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

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10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Manage a high-volume queue, handling 50–60 inbound calls • Execute outbound call campaigns to connect with customers experiencing financial hardship • Provide borrowers a single point of contact while they work through a loss mitigation option or active foreclosure status • Facilitate borrowers' assistance programs by helping them understand available options • Verbally provide borrowers information on updates to loss mitigation and foreclosure decisions • Acquire additional information and documentation needed from borrowers for retention and disposition options • Study and abide by all regulatory and compliance requirements • Maintain optimal productivity levels within an automated dialer system, minimizing idle time between customer contact

🎯 Requirements

• High school diploma or equivalent • Two to four years of experience in clerical or administrative activities • Two plus years of experience in Call Center, Collections, Loss Mitigation, experience is strongly preferred • Ability to identify and resolve issues/exceptions and interpret/analyze data under limited supervision • Comfortable working within a structured schedule and high-volume environment • Able to learn and retain a significant amount of mortgage, regulatory, and investor information • Detail-oriented because work is subject to QA monitoring • Strong verbal communication and ability to simplify complex information for customers • Able to quickly reframe an explanation when a customer does not understand the first approach • Proficient PC skills, particularly word processing, spreadsheet and data base software • Effective verbal and written communication skills • Ability to acclimate to an ever changing environment • Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension

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