Contact Center Operations Supervisor

Job not on LinkedIn

🔥 15 hours ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $25 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IMH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🏗️ Construction

📦 Logistics

🛡️ Insurance

Construction • Logistics • Insurance

IMH is the Groupe IMA entity providing end-to-end housing assistance and post-claim services across France. It operates 24/7 emergency call-taking and rapid-response interventions for home incidents (fires, water damage, electrical faults, locksmithing), offers remote damage expertise and cost estimation, and manages repair-in-kind through a national network of vetted contractors. IMH also runs digital platforms to support project estimation and paid home-service offerings, coordinates large-scale catastrophe responses, and connects insurers, beneficiaries and service providers via its accredited prestataire network.

📋 Description

• Lead an operational contact center team to deliver superior customer service • Hire, onboard, train, mentor, and develop high-performing talent • Provide support, coaching, corrective action, career planning, and progression • Build a culture of engagement, compassion, and diversity • Manage labor budgets, overtime, scheduling, budgeted hours, timecard approval, compensation, and incentives • Serve as a subject matter expert, organizational representative, project manager, escalation point, and problem solver • Manage team workflow and performance, employee metrics, KPIs, goals, continuous improvement, and regulatory compliance • Deliver superior service and implement best practices • Perform front-line caregiver duties when required by operational needs • Participate in Microsoft Teams video interviews and potential onsite interviews and meetings

🎯 Requirements

• Demonstrated work experience in the health care industry, contact center, or applicable equivalency • Demonstrated ability to effectively lead a team and collaborate with others • Highly effective written and verbal communication and interpersonal skills • Ability to resolve conflict, coach, and build teams in a leadership capacity • Highly motivated, responsible, and organized • Working knowledge of Microsoft Office 365, telephone equipment, and relevant computer programs • Ability to organize, prioritize, supervise, and work independently on projects • Bachelor's degree in a business or health-related course of study from an accredited institution (preferred) • Three years of work experience in the health care industry, contact center, or applicable equivalency (preferred) • One year of supervisory experience in a health care environment (preferred) • Knowledge of process improvement principles and effective project management skills • Experience with workforce management and performance management • Ability to meet physical requirements involving vision, hearing, verbal communication, and manual dexterity

🏖️ Benefits

• Benefits eligible • Generous benefits package covering programs for wellness, healthy living, security, connection, and engagement • Flexible work options where approved and stated in the job posting • Company equipment and remote work support referenced in remote work expectations

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