Enrollment Sales Specialist, Contact Center

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

👻 Ghost score 0%

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Endeavor Schools

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

📚 Education

👥 B2C

🤝 B2B

💰 GROWTH EQUITY VC on 2018-02

Education • B2C • B2B

Endeavor Schools is an education management company that operates more than 100 schools across the United States, focused on early childhood and elementary education. It manages a network of schools offering a range of educational approaches (including Montessori), provides resources for families and staff, and runs employer-sponsored childcare programs and partnerships with school owners. Headquartered in Miami, Florida, the organization emphasizes community ties, staff development, and programs designed to support children’s academic and social-emotional growth.

📋 Description

• Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and conduct post-tour follow-up • Receive inbound calls from families with questions about programs, availability, and next steps • Execute targeted call campaigns, including tour confirmations, post-tour to registration outreach, and lost-opportunity re-engagement • Communicate across phone, text, email, and chat with a consistent brand voice • Articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring conversations to each family • Answer parent FAQs about curriculum, age groups, schedules, enrollment processes, and school differentiators • Use approved scripts and talk tracks while adapting naturally to each conversation • Handle objections and guide families toward the right next step • Document conversations, outcomes, and dispositions accurately in CCaaS and CRM systems • Partner with school leaders and on-site teams to ensure smooth handoffs and aligned communication • Meet monthly conversion goals and performance KPIs while maintaining a strong family experience

🎯 Requirements

• Associate’s degree or equivalent education required; Bachelor’s degree preferred • 1–2 years of experience in a call center, inside sales, admissions, or customer-facing role focused on phone-based communication • Experience in a call center or inside sales environment, ideally in education, healthcare, or another service-oriented industry • Comfort being measured against conversion metrics and performance KPIs • Experience working with CCaaS platforms such as NICE, Talkdesk, Dialpad, or similar • Hands-on experience with CRM systems and the ability to move efficiently between tools while on live calls • Strong written and verbal communication skills across phone, text, and email • Ability to follow scripts and frameworks while still sounding human and natural • Confidence speaking with parents, answering nuanced questions, and representing multiple brands accurately • Organized, reliable, and comfortable working in a fast-paced, remote environment • A genuine interest in education and helping families make informed decisions • Prolonged sitting at a desk using a computer • Hear and speak • Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

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