Call Center Specialist – Homeowners P&C

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Team Focus Insurance Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

🛡️ Insurance

☁️ SaaS

🤝 B2B

Insurance • SaaS • B2B

Team Focus Insurance Group is a provider of flexible, cloud-based core administration and underwriting platforms designed to help insurance companies manage exposure, improve operating costs, and maximize profitability. Their InFocus Platform supports customer service, policy, billing, claims administration, and more, with a focus on real-time risk management. Team Focus offers tailored solutions and business process outsourcing (BPO) services to insurance companies, managing tasks like agency services, print, mail, and regulatory reporting. With a strong emphasis on technology and service integration, Team Focus Insurance Group caters to insurance startups and managing general agents (MGAs) by enhancing efficiency and providing bespoke software solutions.

📋 Description

• Handle inbound calls, chats, and task processing from clients and agents regarding personal lines insurance policies. • Answer policy questions and provide information about coverage, billing, payments, and endorsements. • Process endorsement changes, policy updates, cancellations, payments, billing inquiries, and related transactions. • Provide requested policy documentation. • Resolve client inquiries, complaints, and requests efficiently. • Prioritize workload to meet service level agreements and departmental standards. • Ensure compliance with company policies, procedures, and regulatory requirements. • Collaborate with team members and leadership to share knowledge and improve workflows. • Participate in training, coaching, team meetings, and performance reviews. • Maintain skill proficiency and current knowledge of policies and procedures. • Troubleshoot workflow or system issues and guide team members on technology use.

🎯 Requirements

• Two (2) years Agency experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience. • Knowledge of Property/Casualty Insurance operations and policy elements preferred. • Strong verbal and written communication skills. • Ability to manage multiple tasks efficiently and maintain high accuracy. • Proficiency with insurance systems and standard office software. • Ability to handle difficult or upset clients professionally, using effective de-escalation techniques. • Strong problem-solving and conflict-resolution skills. • Participation in virtual team meetings, training sessions, and performance reviews. • Self-motivated, disciplined, and able to maintain productivity without direct supervision. • An active 2-20 or 4-40 license, or industry designation such as CPCU or CIC, is preferred. • Dedicated, distraction-free workspace. • Reliable internet connection meeting minimum speed requirements. • Ability to work standard business hours, with flexibility for peak call/chat volumes. • Ability to manage multiple communication channels efficiently from home. • Adherence to data security and confidentiality standards. • Ability to troubleshoot workflow or system issues and provide guidance to team members on technology use.

🏖️ Benefits

• Medical, Dental, Vision, Life, Pet insurance • Flexible Spending Account • Competitive Salaries • 401K Match • Personal Days • PTO Days • 12 Paid Holidays • Two Paid Days for Volunteer Service • Paid Parental Leave • Short and Long-Term Disability • Employee Support Programs, Including Mental Health • Tuition Reimbursement • Matching Charitable Gift Program • Lucrative Referral Program • Commuter Benefits • Remote and Hybrid Opportunities Available • Company-provided computer, headset, and other necessary equipment

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