Healthcare Call Center Representative

🔥 6 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Answer a steady volume of incoming healthcare-related calls • Assist members with Medicare enrollment, billing, claims, benefits, eligibility, invoicing, and related services • Explain Medicare Part D, Part C Medicare Advantage, and Dual Special Need Programs (DSNP) • Listen actively, answer questions, and make callbacks or follow-up calls as needed • Resolve member issues and pursue one-call resolution • Navigate member plan benefits and review client policies and procedures • Use client-provided resources to comply with regulatory guidelines • Utilize multiple client systems to provide accurate information • Successfully learn and use 15–20 systems • Handle an average of 30–40 calls per day • Multitask and apply problem-solving skills while maintaining courteous service

🎯 Requirements

• Minimum 6 months of customer service experience • High school diploma, GED, or college degree • Successfully complete a customer service assessment and computer typing test • Complete mandatory paid training with 100% attendance • Successful completion of a background check • Flexible availability during operating hours of 7:45 a.m.–11:00 p.m. EST Monday–Saturday and 7:45 a.m.–8:00 p.m. EST Sunday • Home internet connection with at least 25 Mbps download and 10 Mbps upload speed • Ability to hardwire the work computer to the home modem via Ethernet • Satellite and wireless internet are not acceptable • Quiet, distraction-free, clutter-free workspace with no other people, writing utensils, or unauthorized electronics during working hours • Must comply with continued workspace monitoring • Must reside in an eligible US state or municipality where the compensation structure complies with applicable wage regulations • Not currently hiring in AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA, Minneapolis–MN, Washington, DC, or Denver/County of Boulder/Edgewater County–CO

🏖️ Benefits

• Paid time off accrued after 180 days of employment • Medical, dental, and vision benefits available on the 1st day of employment • Mandatory paid training program • Employer-provided equipment: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables • Potential bonus or incentive based on business need • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Career growth opportunities within the healthcare team

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