Technical Helpdesk Analyst

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $47.7k - $62k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Provide technical help desk support for customer-escalated issues and bugs • Research and investigate alerts, problems, and incidents • Respond to phone, email, and system alerts and monitoring notifications • Create and manage tickets for service requests, alerts, issues, and incidents • Follow tickets through until service is restored • Work with Operations Management and Level 2 and Level 3 support personnel to resolve problems and incidents • Operate in a multi-system and multi-platform environment • Coordinate with application support staff to monitor production systems • Process batch files according to procedures • Troubleshoot file movement and report errors

🎯 Requirements

• 3+ years of prior technical helpdesk experience • Moderate-to-advanced Linux command-line knowledge • Intermediate knowledge of networking concepts and commands • Understanding of connectivity, firewalls, and proxies preferred • Ability to use computer operating-system utilities • Strong communication, customer service, organizational, and troubleshooting skills • Excellent oral and written communication skills and customer interaction skills desired • Ability to work in a team environment • ITIL Service Management knowledge desirable • Associate’s or bachelor’s degree in computer science or a similar technical degree, or equivalent related work experience • Each year of related work experience may substitute for a year of college education, up to two years • Ability to work a 24x7 schedule, including day and night shifts • Ability to work in a multi-system and multi-platform environment

🏖️ Benefits

• Remote work from home • Career Growth Opportunities • Opportunities to advance your career with a global portfolio of businesses • Award-winning work culture • Diversity-focused work environment • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Possible bonus or incentive based on business need