Office 365 & Azure Support IT Administrator

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Provide Tier 2/3 support for Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Intune • Troubleshoot mail flow, mailbox, Teams, SharePoint, and OneDrive issues • Manage user accounts, licenses, groups, and permissions • Support MFA, SSPR, and Conditional Access • Assist with Microsoft 365 migrations and tenant administration • Resolve incidents and service requests within established SLAs • Support Azure resources including Virtual Desktops and Azure Monitor • Troubleshoot Azure connectivity, performance, and access issues • Assist with Azure resource deployment and configuration • Monitor Azure services and respond to alerts and incidents • Support Microsoft Entra ID and hybrid identity environments • Manage Azure AD Connect synchronization • Troubleshoot authentication, federation, and SSO issues • Maintain RBAC and least-privilege access • Support PIM where applicable • Assist with security controls aligned with NIST SP 800-53 Moderate and CJIS Security Policy • Monitor Microsoft Secure Score and recommend security improvements • Support Microsoft Defender and Microsoft Purview solutions • Assist with security incident response and remediation • Maintain compliance documentation and audit evidence • Ensure systems comply with organizational security policies and CJIS requirements • Monitor Microsoft 365 and Azure health dashboards • Create and maintain technical documentation, procedures, and knowledge base articles • Document troubleshooting steps and resolutions • Participate in on-call support rotations as required

🎯 Requirements

• Associate's or Bachelor's degree in Information Technology or equivalent work experience • 3+ years supporting Microsoft 365 and Azure environments • Experience supporting Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Entra ID (Azure AD), Microsoft Intune, and Azure services • Working knowledge of NIST SP 800-53 Moderate • Working knowledge of CJIS Security Policy • Experience troubleshooting identity and authentication issues, mail flow, Teams collaboration, SharePoint permissions, and Azure networking basics • Excellent customer service and communication skills • Strong troubleshooting and analytical abilities • Ability to prioritize and manage multiple support requests • Strong documentation and organizational skills • Ability to work independently and collaboratively within a team • Commitment to maintaining security, compliance, and confidentiality

🏖️ Benefits

• Remote work arrangement • Tier 2/3 technical support role in Microsoft 365 and Azure cloud environments • On-call support rotation participation as required • Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Priority referrals for protected veterans