Account Management Director

🕒 October 9

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 15%

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Confluent Medical Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏗️ Construction

💼 Consulting

Healthcare • Construction • Consulting

Confluent Medical Technologies is a leading company in the medical device industry, specializing in the design, development, and manufacturing of interventional catheter-based devices and implants. With expertise in materials science and high-performance manufacturing, they offer capabilities in Nitinol components, polymer tubing, biomedical textiles, and complex catheters. Their mission focuses on being a trusted partner in delivering life-saving solutions through integrity, quality, and operational excellence. The company's innovative approach and experienced team are dedicated to improving lives through medical technologies.

📋 Description

• Serve as primary business owner and executive point of contact for assigned customer accounts • Develop and execute account strategies supporting customer growth, retention, profitability, and long-term partnerships • Build executive-level customer relationships and lead executive business reviews and strategic planning discussions • Represent the customer voice across Confluent Medical and influence internal decision-making • Lead cross-functional teams to resolve operational, quality, supply, technical, and commercial challenges • Drive alignment across Operations, Engineering, Quality, Planning, Supply Chain, Finance, Product Development, and Customer Operations • Facilitate issue escalation and resolution and influence resource prioritization • Own revenue performance, profitability, and strategic growth plans for assigned accounts • Analyze trends, forecasts, capacity constraints, and market conditions • Identify revenue expansion, additional services, product diversification, and partnership growth opportunities • Partner with Sales and Finance on pricing strategies, business cases, and commercial proposals • Monitor KPIs and improve customer satisfaction, operational performance, and financial results • Lead commercial discussions and support negotiations for agreements, statements of work, pricing amendments, and renewals • Collaborate with Legal, Finance, and Commercial teams on contractual compliance and risk mitigation • Partner with Quality and Operations on quality performance, CAPAs, SCARs, corrective actions, process improvements, and continuous improvement • Support customer communications regarding operational performance, quality systems, manufacturing readiness, and project execution • Provide thought leadership, serve as a subject matter expert and organizational spokesperson, and influence leadership decisions • Mentor account managers and commercial team members as appropriate

🎯 Requirements

• Bachelor's degree in Business, Engineering, Supply Chain, Operations, Life Sciences, or related field required • Typically 10+ years of progressive experience in Account Management, Sales, Program Management, Operations, Supply Chain, or a related field within the medical device, life sciences, or regulated manufacturing industry • Prior experience with a Contract Manufacturing organization required • Experience managing strategic customer relationships and business performance for complex, high-value accounts • Demonstrated success influencing cross-functional teams and leading enterprise-level initiatives without direct authority • Experience supporting executive-level customer interactions, negotiations, and business reviews • Strong business acumen with understanding of revenue, margin, forecasting, and profitability drivers • Advanced knowledge of manufacturing operations, supply chain management, capacity planning, and customer management processes • Strong analytical skills and ability to interpret complex operational and financial data • Exceptional communication, presentation, negotiation, and stakeholder management skills • Demonstrated ability to influence senior leaders, customers, and cross-functional teams • Ability to manage ambiguity, competing priorities, and complex business challenges • Proficiency with ERP/MRP systems, Microsoft Excel, PowerPoint, and business analytics tools • Ability to travel approximately 25% of the time • Must be authorized to work in the United States; employment visa sponsorship is unavailable and individuals on time-limited visa status will not be considered

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