Field Service Support Technician

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $15 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Connect America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🏭 Manufacturing

🏥 Healthcare

🤖 Artificial Intelligence

💰 Private Equity Round on 2010-01

Manufacturing • Healthcare • Artificial Intelligence

Connect America is a leading provider of digital health solutions focused on remote patient monitoring and connective care solutions. Their innovative platform integrates connected devices with tech-enabled remote care services, analytics, and a 24/7 concierge call center, empowering individuals to age safely and independently at home. With an AI virtual health assistant and robust analytics engine, they enhance patient engagement, medication adherence, and overall health outcomes while reducing unnecessary hospitalizations and healthcare costs.

📋 Description

• Provide customer service while completing in-home installations, service, and retrieval of Lifeline personal emergency response equipment and other Home Monitoring devices • Adjust training to meet subscribers' needs, including speaking slowly and clearly when necessary • Educate and train subscribers and caregivers on products and services • Process Lifeline work orders for installation, training, customer service, or equipment retrieval • Complete work-order tasks on the scheduled date and within specified timeframes • Schedule service and retrieval appointments with subscribers or caregivers • Acclimate subscribers and caregivers to Lifeline equipment and services • Communicate work-order status and issues according to protocols • Maintain and manage equipment inventory • Submit Care Plan Agreements and other required documents and reports accurately and promptly • Provide management feedback and ideas for continuous improvement • Handle occasional evening and weekend emergency service appointments

🎯 Requirements

• In-home experience, such as with utility companies or as a home health worker, is welcomed • Ability to operate basic machinery, including a fax machine and PC • Dexterity to install hardware • Basic understanding of communications and electronic equipment, including laptops, cell phones, and online business applications • Caring, compassionate, and patient approach with senior citizens • Ability to organize and prioritize multiple tasks • Ability to follow step-by-step installation instructions • Valid driver's license • Willingness and ability to travel locally up to 75% within a 100-mile radius • Compliance with company uniform/dress code • Ability to lift up to 40 pounds • Ability to climb stairs

🏖️ Benefits

• Additional earnings for each installation completed and other services completed weekly • Eligibility to receive mileage reimbursement • Flexible scheduling to meet customer needs • Opportunity to work full-time or part-time • Opportunity for second income or a schedule supporting other interests