Inside Sales Account Manager, Onboarding IAM

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $22 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⬇️ Inside Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Connection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

📋 Description

• Lead a world-class onboarding experience for new enterprise clients. • Deliver personalized, white-glove onboarding experiences. • Introduce customers to their dedicated Connection team and available resources. • Demonstrate technology solutions, customer portal, reporting capabilities, and self-service tools. • Understand customer business priorities, challenges, and strategic initiatives. • Configure customer portals, standards, and purchasing workflows. • Build trusted relationships with key customer stakeholders. • Support Enterprise Account Executives with proactive sales activities. • Develop and manage customer quotes, including technically configured solutions. • Maintain a four-hour response goal for customer quote requests. • Register opportunities and manage manufacturer-partner deal registrations. • Follow up on proposals and sales opportunities. • Identify cross-sell, upsell, and whitespace opportunities. • Conduct spend analysis and recommend technology solutions. • Maintain communication with customers, manufacturers, distributors, and internal teams. • Deliver Quarterly Business Reviews and proactive account recommendations. • Oversee daily account activity, order processing, and issue resolution. • Partner with Inside Sales Support to maintain order accuracy and shipment expectations. • Assist with pricing reviews, order escalations, complex open-order management, and RMA escalations. • Keep Salesforce opportunities accurate and current. • Analyze customer activity and prepare business reports. • Coordinate activities across Sales, Operations, Customer Support, and manufacturer partners. • Mentor Inside Sales Support Representatives. • Support onboarding of new Enterprise Account Executives through coaching and collaboration.

🎯 Requirements

• Bachelor's degree or an equivalent combination of education and professional experience. • Strong customer service, sales support, account management, or inside sales experience. • Excellent relationship-building and communication skills. • Strong organizational and time-management abilities. • Ability to prioritize multiple initiatives in a fast-paced environment. • Analytical mindset with strong problem-solving skills. • Experience working with CRM platforms such as Salesforce and ERP systems. • Proficiency with Microsoft Office, including Excel and Outlook. • Applicants must be authorized to work for any employer in the U.S. • Candidates should be comfortable working independently while collaborating with cross-functional teams through virtual communication tools. • Some flexibility in working hours may be required to support customers across multiple time zones. • Approximately 10–20% travel may be required.

🏖️ Benefits

• Competitive compensation • 401k plans • Medical insurance • Free therapy visits • Mental health coaching and tools • Meditation resources • Generous paid time off, including vacation and sick time • Wellness Time Off days • Volunteer Time Off days • Hands-on training • Mentorship • Career growth opportunities • Occasional travel for customer meetings, training, or company events