Customer Service Representative

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🔥 17 minutes ago

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Connexus Resource Group

WebsiteLinkedInAll Job Openings

- employees

🤝 B2B

📡 Telecommunications

📣 Marketing

B2B • Telecommunications • Marketing

Connexus Resource Group is a business process outsourcing (BPO) provider that delivers customized, high-touch customer experience management (CXM) and sales solutions. Formed by the combination of three CXM/BPO providers, Connexus offers omnichannel customer support, inbound/outbound sales, order management, technical support, value-added BPO (including UCaaS and SD-WAN provisioning), and consulting/professional services. It serves clients across healthcare, retail/e‑commerce, technology-enabled companies, business and financial services, UCaaS/SaaS vendors, and government, emphasizing flexible delivery models (onshore/nearshore/offshore), cloud infrastructure, and compliance with standards such as PCI DSS, SOC2, NIST, and HIPAA/HITRUST.

📋 Description

• Answer inbound and outbound customer calls, emails, and live chats • Professionally assist customers with questions, concerns, and account-related inquiries • Identify, escalate, and document priority issues when necessary • Follow up on complex customer interactions to ensure resolution • Accurately record customer interactions and account details across multiple systems • Build rapport with customers through positive, solution-focused communication • Maintain professionalism and productivity in a fast-paced call center environment • Collaborate with leadership and team members to improve customer experience and overall performance

🎯 Requirements

• Previous customer service experience preferred • Call center experience preferred • Strong communication and interpersonal skills • Positive, upbeat, and customer-focused personality • Self-motivated with strong problem-solving abilities • Comfortable multitasking across multiple systems and platforms • Excellent grammar, punctuation, and spelling skills • Basic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPM • Reliable attendance and professionalism • Ability to adapt in a fast-paced, performance-driven environment.

🏖️ Benefits

• Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy. • 401k Savings Plan: Secure your financial future with our competitive savings plan. • Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority! • Monthly Drawings: Win exciting prizes like gift cards and electronics! • Paid Time Off: Earn paid time off from day one—because you deserve a break! • Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself. • DailyPay Partner: Access your earnings daily—because life doesn’t wait!