Program Administrator

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🖥️ Administration

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Logo of Convergint

Convergint

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Convergint is a global systems integrator that delivers integrated security, life-safety, and technology services to enterprise and mission-critical customers. The company provides electronic and physical security systems, fire alarm and life-safety solutions, audio-visual and digital transformation services, monitoring and professional services, and cybersecurity support across industries such as healthcare, data centers, utilities, government, and finance. Convergint emphasizes local delivery with a global footprint and focuses on service excellence, program management, and tailored technology roadmaps.

📋 Description

• Open and monitor work orders with local Convergint offices (CTCs) for updates and resolutions • Provide direction on solutions based on customer requirements and history • Analyze complex problems and deliver solutions where precedent may not exist • Generate and/or review service invoices and submit them to customers for payment • Monitor profitability for work orders and Customer Service Programs (CSPs) for assigned accounts • Bring profitability concerns to the Program Manager's attention • Participate in strategy meetings to improve profitability when requested • Produce weekly, monthly and quarterly financial and/or performance reports • Assist the Program Manager with information for Quarterly Business Reviews and participate in presentations when required • Attend weekly status meetings/calls and conduct them in the absence of the assigned Program Manager • Assist Program Managers in creating and implementing processes to improve delivery and profitability • Perform other duties and responsibilities as requested or required • Participate in the Recruit Awesome People program by referring talent to the Talent Acquisition Team and hiring managers

🎯 Requirements

• High School/GED or equivalent experience • Minimum 3 months relevant experience • Experience in electronic, fire alarm & life safety, building automation, and/or healthcare industries preferred but not required • Must have or be able to obtain applicable state and/or local required industry licenses as required by state law • Successful completion of background investigation and pre-employment drug screen • Passion for providing world-class service to customers, colleagues and communities • Commitment to integrity, growth, accountability and delivering results

🏖️ Benefits

• Company Holidays and Paid Time Off • Fun & Laughter Day Off • Medical, Dental & Vision Plan • Life insurance & Disability Plan • Wellness Program • 401K Matching Plan • Colleague Assistance Program • Tuition reimbursement • Competitive salary and compensation plan • Vehicle reimbursement plan • Corporate Social Responsibility Day

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