Manager, Client Advocacy

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $85k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Core BTS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Debt Financing on 2006-02

Consulting • Healthcare • Marketing

Core BTS is a full-service digital transformation consultancy that assists some of the world's most impactful companies in leveraging today's most powerful technologies. They simplify technical complexity, accelerate transformation, and drive business outcomes, offering services such as AI integration, data and application transformation, hybrid infrastructure, managed services, modern work enabling, and security enhancements. Core BTS partners with notable companies like Microsoft, Cisco, and Databricks to deliver these solutions and is recognized for its commitment to innovation, client-centric approach, and successful digital transformations.

📋 Description

• Lead and manage a team of Client Advocate professionals, providing coaching, mentorship, and performance management • Oversee day-to-day team operations, ensuring high productivity, quality service, and adherence to best practices • Identify training needs and provide professional development opportunities • Monitor client satisfaction and proactively address issues or concerns • Understand clients’ business needs, goals, and challenges to provide tailored solutions and guidance • Manage day-to-day product sales • Coordinate bi-weekly CAM team meetings with the Director, Revenue Operations • Share best practices and ideas to improve productivity and efficiency • Communicate with clients regarding product lead times • Help set client and prospect meetings with the Account Team • Influence a given dollar amount of pipeline monthly • Attend territory networking events and host networking events to drive attendance • Account map with top-tier partners • Create opportunities in SFDC when the AE is in the field • Submit deal registrations and follow up on open opportunities • Participate in company sales campaigns and SPIFs • Attend joint sales meetings with assigned AEs • Meet with assigned AEs for customer sales planning • Attend partner and NRI sales training • Assist with the post-sales order process for products and services

🎯 Requirements

• 3 to 5 years of experience in an account management role in the IT consulting industry • Bachelor’s degree in business, Communications, or a related field • Proven record of prospecting and selling • Experience supporting Account Executives with selling services and solutions • Experience interfacing with C-suite and/or Director-level personnel • Strong negotiation skills • Strong interpersonal and communication skills • High level of empathy and commitment to client success • Strategic thinking and problem-solving skills • Familiarity with the organization’s industry, products, or services • Experience managing teams or leading cross-functional client initiatives

🏖️ Benefits

• Health, Vision, and Dental Insurance • Life Insurance • Health/Dependent Care Flexible Spending • 401(k) Plan • Short-Term and Long-Term Disability Coverage • Generous Vacation and Flex Time Off Programs • Company Paid Holidays • Training and Development Opportunities • Collaborative, results-oriented team environment • Dynamic and positive work environment • Opportunities to challenge skills and make an impact • Exposure to large, sophisticated, and progressive clients throughout North America