Senior Coordinator, Client Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

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CorroHealth

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

CorroHealth is a leading provider of clinically led healthcare analytics and technology-driven solutions, focused on enhancing the financial performance of hospitals and health systems. Their integrated solutions and advanced technologies aim to optimize the entire revenue cycle, offering services such as revenue cycle management, clinical documentation, medical coding, and denials management. With a commitment to improving financial health through intelligent technology and expert guidance, CorroHealth addresses complex payer-provider relationships and supports efficient healthcare operations.

📋 Description

• Lead resolution of complex client service issues and serve as the first escalation point • Provide subject matter expertise in UM Appeals and other operational workflows • Interpret payer-specific requirements, timely filing guidelines, and documentation standards • Monitor and analyze operational performance, identify trends, and deliver actionable insights • Develop and maintain training resources, SOPs, and best practices • Mentor and onboard new team members • Collaborate with Strategic Advisors, technical teams, and operational stakeholders on escalated issues and strategic initiatives • Improve service delivery, client satisfaction, and client outcomes • Perform additional duties aligned with departmental and company growth initiatives

🎯 Requirements

• High School Diploma or equivalent required • Bachelor’s degree strongly preferred • Client Services experience required • 1–2 years in healthcare appeals workflows, including managing appeal submissions, interpreting payer-specific requirements, and an understanding of timely filing guidelines • Knowledge of healthcare revenue cycle operations, including prior authorization, denials management, and appeals resolution • Prior experience accessing hospital EMRs and payer portals strongly preferred • Experience with Salesforce preferred • Experience as a Business Analyst or Project Management preferred • Proficiency in MS Outlook, PowerPoint, Word, and Excel • Demonstrated ability to communicate clearly and professionally • Experience collaborating with Strategic Advisors and cross-functional teams (technical, operational, and client-facing) to resolve escalated issues and communicate outcomes • Familiarity with HIPAA and healthcare compliance standards in client communications and documentation • Strong interpersonal, organizational, time management, critical thinking, problem-solving, communication, computer, and multitasking skills • Commitment to HIPAA/HITECH compliance and confidentiality • Must work Monday–Friday, 8:00 AM–5:00 PM EST • Must be able to work remotely within the US only

🏖️ Benefits

• Medical/Dental/Vision Insurance • Equipment provided • 401k program • PTO: 80 hours accrued, annually • 9 paid holidays • Tuition reimbursement • Professional growth and more!