Director, Customer Success – Medmo

Job not on LinkedIn

🔥 4 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $165k - $185k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Covera Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

💰 $27.9M Series C on 2021-08

Healthcare • Healthcare Insurance • Artificial Intelligence

Covera Health is committed to transforming how quality healthcare is defined, measured, and delivered through advanced clinical analytics and technology. By focusing on healthcare quality and employing clinically-validated tools, Covera aims to raise the standard of care nationwide, initially concentrating on radiology to ensure accurate and timely diagnoses that significantly impact patient care outcomes. The company collaborates with top employers, payers, and healthcare organizations across the United States, leveraging a clinical intelligence platform that provides AI-powered insights to enhance medical care and support quality improvement at scale.

📋 Description

• Accelerate the evolution of Medmo’s Customer Success function by defining the CS playbook, account health-scoring and segmentation, QBR and reporting cadence, and standard sales-to-CS handoff intake • Drive expansion on existing accounts through executive management of stakeholders and use of client performance and ROI data • Own account relationships and host regular touchpoints with key personnel to discuss issues, report on performance, and identify growth opportunities • Act as strategic sponsor and primary client proxy during onboarding and ongoing operations • Communicate client goals and requirements to internal Operations and Product teams and escalate and address issues • Lead recurring operational reports, monthly reporting, QBRs, and annual strategic meetings • Use data exports and advanced analytical tools to manipulate, analyze, and extract actionable insights • Manage structured account handoff intake from Business Development at close, including scope, pricing, and commitments • Serve as primary strategic advisor to regional and executive leadership teams within client organizations • Own the narrative, prove ROI, report on performance, manage relationships, and drive expansion across healthcare accounts

🎯 Requirements

• 10+ years of progressive experience in Customer Success, Account Management, or Operations within the primary care, value-based care, digital health, or health plan space • Proven track record of managing executive stakeholders • Executive presence to command a room with C-suite executives and clinical leadership • Deep, intuitive understanding of how physician organizations think, act, and measure success • Domain expertise in Medicare Advantage, primary care, or value-based care programs preferred • Active use of AI in day-to-day work

🏖️ Benefits

• Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents • Vision & Dental • Flexible Time Off - take the time you need, when you need it • Generous company wide holidays - 16 in total • 401(k) Retirement Plan • Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity • Annual Wellness stipend for fitness, mental health or other wellness expenses • Discretionary bonus • Periodic travel to meet with customers in-market and attend select industry events