Customer Engagement Manager

Job not on LinkedIn

🔥 11 hours ago

🇺🇸 United States – Remote

💵 $118k - $125k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Falconwood, Incorporated

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🏭 Manufacturing

🎖️ Defense

Consulting • Manufacturing • Defense

Falconwood, Incorporated is a veteran-owned, woman-owned business management and technology consulting firm headquartered in Arlington, Virginia. Founded in 2002, Falconwood specializes in providing impartial advice and support to DoD agencies on a range of Information Technology services. Their offerings include systems engineering, cloud solutions, cybersecurity, data science, and various IT management services, all designed to improve mission performance and enhance service quality.

📋 Description

• Support the NEN Program Office as a liaison to Department of Navy stakeholders, including CIOs and CTRs, for IT service requirements • Provide contract oversight to ensure IT service requirements are met and services are delivered according to contracts • Provide project management oversight for contractual obligations, including IT equipment refresh, new equipment delivery, IT infrastructure delivery, software and application support, and legacy transition projects • Support new and unpriced IT requirements from initiation to delivery, translating customer needs into actionable requirements • Address and identify contract execution issues and potential deficiencies • Develop action plans to mitigate customer and vendor contract disputes • Promote customer satisfaction through effective communication and proactive management of service-delivery issues • Facilitate stakeholder engagements as needed

🎯 Requirements

• Minimum SECRET clearance with Single Scope Background Investigation (SSBI) • 7+ years of IT experience • Experience with Department of Navy (DON) IT environments, specifically NMCI • Experience with network transitions/migrations • Excellent public speaking and personal interaction skills • Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint • Ability to work on a team while keeping overall project goals on schedule • Ability to work independently with minimal or no oversight • Exceptional written and oral communications skills • Exemplary customer/client management skills and techniques • Excellent organizational skills • CISSP certification desired • Security+ certification desired • Experience supporting Information Assurance activities desired • Familiarity with DON network architecture desired • Familiarity with NMCI service delivery functions desired • Familiarity with common NMCI processes and tools desired

🏖️ Benefits

• 401k • Tuition Reimbursement • Health/Dental/Vision Insurance • PTO • Federal Holidays • Performance Increases • Reserve Duty Compensation