Client Performance Manager III – Central Dispatch

Job not on LinkedIn

🔥 12 hours ago

🌵 Arizona, Georgia – Remote

🌵 Arizona – Remote 🍑 Georgia – Remote

💵 $81.4k - $122k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Build and maintain positive working relationships with external clients to retain and grow business • Ensure client needs drive priorities, decisions, and activities supporting client retention and product utilization • Monitor and analyze account performance • Apply problem-solving skills and strategic insight to address emerging situations and help clients achieve goals • Manage client performance and retention through ongoing client engagement supporting Central Dispatch • Assess client account opportunities and risks • Coordinate planned client engagement activity and delivery of agreed-upon services and solutions cross-functionally • Minimize churn and encourage adoption of new capabilities and services • Generate additional business and revenue through account expansion and product upselling • Identify and recommend Client Performance Account Management best practices • Support continuous improvement across the function • Provide high-level customer service and resolve customer problems quickly and effectively • Collaborate with clients, Product, Implementation, Operations, and other cross-functional teams • Maintain monthly client engagement levels to drive product utilization and performance and minimize churn risk • Perform other assigned duties

🎯 Requirements

• Bachelor’s degree in a related discipline and 5+ years’ experience in a related field; alternatives include a master’s degree and up to 2 years’ experience, or 9 years’ experience in a related field • Strong knowledge of MS Office tools • Effective written, verbal, and presentation communication skills • Exceptional client relationship and account management experience • Excellent time management, organization, and task prioritization skills • Willingness and ability to travel as needed, up to 50% day or overnight trips • Valid Driver’s License • Extensive knowledge of automotive logistics platforms and operations preferred • Knowledge of reporting platforms such as Sisense, Tableau, and Snowflake preferred • Must clear a pre-employment drug test • Must be currently authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future

🏖️ Benefits

• Flexible vacation with pay • Seven paid holidays • Up to 160 hours of paid wellness annually for employee or family members • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid sick leave • Flexible vacation/wellness days • Reasonable accommodations for qualified applicants or employees with disabilities

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