Enterprise Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $101.5k - $169.1k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Support a book of business consisting of Cox Automotive’s complex and active accounts • Establish and build relationships with assigned clients and Cox Automotive sales leads • Build, optimize, and execute client account plans and strategies • Make strategic recommendations to grow clients’ businesses and expand product utilization • Segment Enterprise accounts and develop engagement strategies • Gather and leverage internal and external data to support strategy decisions • Participate in account planning to understand client goals and objectives • Ensure client needs and expectations are met or exceeded • Support sales cycles by coordinating with internal partners and holding teams accountable for client initiatives • Explain technology integration and implementation procedures for new products or services • Coordinate resources for functional and technical elements of RFIs, RFPs, and RFQs • Protect and retain existing business through pre-sale, post-sale, execution, and optimization support • Manage day-to-day account communications, issue resolution, and account management duties where applicable • Support cross-Cox opportunities and initiatives • Serve in program or project management functions for solution delivery • Maintain knowledge of the Cox Automotive product suite and communicate product benefits and features • Present to internal and external stakeholders • Track client opportunities through weekly reporting, Salesforce updates, open-item discussions, and project logs • Meet continuing education, client knowledge resourcing, and account management benchmarks • Keep clients informed about industry events, trends, and competitive offerings • Position Cox Automotive’s products effectively with clients • Support strategic goals and other initiatives directed by ECS Leadership • Travel up to 25%

🎯 Requirements

• Bachelor's degree in a related discipline and 6 years’ experience in a related field, or an alternative combination: master’s degree and 4 years’ experience; Ph.D. and 1 year of experience; or 10 years’ experience in a related field • Vast knowledge and experience supporting large, complex strategic client relationships across multiple business segments • Preferably experience in the automotive industry and/or Cox Automotive • Ability to present effectively to multiple stakeholders, including client C-suite personnel • Foundational understanding of program management processes and tools, including project plans, deliverables, timelines, and accountability • Knowledge of Cox Automotive products and services, including Inventory Services/Manheim, Dealertrack F&I, Dealer.com, and DMS • Ability to leverage data for strategy and optimization recommendations • Demonstrated success building and maintaining client relationships across a broad portfolio • Experience identifying and segmenting accounts within a broad portfolio • Experience developing and adapting engagement strategies for targeted client segments • Ability to work cross-functionally and collaboratively • Ability to manage, prioritize, follow up, and follow through on numerous projects, tasks, requests, and inquiries • Proficient knowledge of MS Office and SFX Salesforce • Must clear a pre-employment drug test • Must be currently authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in future

🏖️ Benefits

• Competitive salary and bonus/incentive plans • Flexible time-off policies and accommodating work schedules • Comprehensive healthcare benefits, including medical, dental, and vision options • 401(k) retirement plans with company match • Inclusive parental leave policies • Fertility coverage and adoption assistance • Professional development and continuing education opportunities • Financial wellness/planning resources • Paid holidays • Up to 160 hours of paid wellness annually for employee or family member wellness • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Flexible vacation/wellness days and/or PTO • Reasonable accommodations for qualified applicants or employees with disabilities