Performance Consultant II – OEM

Job not on LinkedIn

🔥 2 minutes ago

🌽 Illinois, Kansas, +5 more states – Remote

🌽 Illinois – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote

💵 $70.7k - $106.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Build and maintain relationships with OEM corporate and field teams and dealership clients • Provide consultative recommendations and actionable insights to increase client product utilization and effectiveness • Conduct on-site dealership consultations and phone consultations • Manage client retention, account progress, and results across an assigned portfolio • Participate in recurring OEM meetings to review activity, value delivered, and ongoing objectives • Serve as primary post-implementation customer relationship manager for Xtime products • Maintain monthly and quarterly client engagement levels to improve product performance and reduce churn risk • Conduct monthly KPI reviews with OEM Regional Management Teams • Configure Xtime products to customer processes through in-dealership consultation • Assist with enterprise customer training • Provide L2/L3 technical support to enterprise customers • Prepare consultative summaries for dealership management • Act as an enterprise customer and dealership advocate within Xtime • Manage and track travel requirements according to customer and Cox Automotive guidelines • Develop and facilitate regional and district dealer group presentations • Represent Xtime and Cox Automotive at dealer and industry conferences • Develop and present quarterly business best-practices workshops to internal OE Performance Management colleagues • Escalate high-churn-risk dealership accounts • Participate in recruiting and interviewing OE Performance Management candidates • Maintain performance across OE PM disciplines while keeping portfolio churn at or below benchmark

🎯 Requirements

• Bachelor’s degree in a related discipline and 2 years experience within an OEM, dealer group(s), dealership(s), and/or industry vendor(s); alternatively, a master’s degree and up to 2 years experience, or 6 years experience in the relevant areas • Minimum of 1 year working directly with dealerships, preferably in an advisory or account management capacity • Comprehensive variable and fixed operations understanding of dealership processes • Critical thinking and problem solving skills • Ability to discuss technical issues with non-technical customer personnel • Sensitivity and patience when working with customers • Organization and attention to detail • Excellent verbal and written communication skills • Flexibility/adaptability in a dynamic environment • Ability to travel approximately 75%, including in-market and overnight travel • Must be located in the Upper Midwest • Must clear a pre-employment drug test • Must be currently authorized to work in the United States without current or future sponsorship; no OPT, CPT, STEM/OPT, or visa sponsorship • Working knowledge of one or more DMS systems is preferred • Demonstrated success in behavioral and process change across automotive dealership personnel is preferred

🏖️ Benefits

• Flexible vacation with pay • Seven paid holidays • Up to 160 hours of paid wellness annually for employees or family members • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid sick leave • Flexible vacation/wellness days • Equal Employment Opportunity and reasonable accommodations