Performance Manager

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🔥 0 minutes ago

🏈 Alabama, Florida – Remote

🏈 Alabama – Remote 🐊 Florida – Remote

💵 $82.5k - $123.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Build and maintain relationships with external clients and make client needs central to priorities, decisions, and activities • Own client relationships on behalf of the company and advocate for client needs internally • Protect revenue, retain clients, drive product utilization, and identify opportunities for additional products and accounts • Expand and upsell product functionality to increase revenue growth across the client base • Collaborate with other Performance Managers to provide seamless experiences for clients with multiple products • Independently manage the progress and results of assigned accounts • Engage clients through onsite visits and virtual screen-share sessions to increase product utilization and improve business processes • Develop relationships with dealership staff at all levels • Identify at-risk clients and create action plans to retain relationships • Identify barriers and core problems preventing clients from meeting business objectives • Apply problem-solving and strategic insight to accomplish client goals • Guide clients in leveraging product capabilities to meet business objectives • Monitor and analyze account performance and trends, adjusting dealer expectations and objectives • Monitor client system red flags and emergencies and take immediate action • Improve processes and systems through conceptualizing, reasoning, and interpretation during client engagements • Maintain knowledge of product releases and enhancements • Travel for in-market, overnight, and occasional weekend client engagements

🎯 Requirements

• Bachelor's degree in a related discipline and 4 years' experience in a related field, or an alternative combination of master's degree and 2 years' experience, Ph.D. and up to 1 year of experience, or 8 years' experience in a related field • Valid driver's license required • Safe driving record/ability to drive safely • At least 3 years’ recent retail automotive experience preferred • Experience as a General Manager, General Sales Manager, Sales Manager, Finance Manager, BDC Manager, or similar preferred • Proven ability to influence change inside a dealership • Direct experience desking deals in a retail automotive environment • Working knowledge and experience in retail automotive • Broad capabilities through software utilization • Proficiency in Microsoft Suite, screen-share technologies, and relevant software systems • Ability to communicate effectively with all levels at an automotive dealership or dealer group • Ability to retain audience engagement when communicating • Exceptional listening skills and ability to detect problems and risks remotely • Ability to ask open-ended questions that provoke thoughtful disruption • Ability to work remotely and nearly autonomously under moderate supervision • Ability to follow departmental standard practices and procedures • Desire to work collaboratively through remote technologies • Ability and eagerness to learn complex technology • Basic understanding of web-based systems • Ability to travel potentially up to 50%, including in-market, overnight, and occasional weekend travel • Must clear a pre-employment drug test • Must currently be authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in future

🏖️ Benefits

• Annual incentive/commission target of $27,000.00 • Competitive salary and bonus/incentive plans • Exceptional work-life balance • Flexible time-off policies and accommodating work schedules • Comprehensive healthcare benefits, with multiple options for individuals and families • Generous 401(k) retirement plans with company match • Inclusive parental leave policies • Comprehensive fertility coverage and adoption assistance • Professional development and continuing education opportunities • Financial wellness/planning resources • Vacation with pay • Seven paid holidays throughout the calendar year • Up to 160 hours of paid wellness annually for the employee or family members • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Sick leave • Flexible vacation/wellness days and/or PTO • Reasonable accommodations when requested by a qualified applicant or employee with disability