Performance Manager

Job not on LinkedIn

🔥 14 hours ago

🦌 Connecticut, Maine, +8 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

💵 $75k - $112.6k / year

⏰ Full Time

🟢 Junior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Build and maintain external client relationships and act as the internal client advocate • Drive client success through product utilization, upgrades, group harvest sales, and revenue retention • Protect monthly revenue where long-term client contracts may not be in place • Identify customer interest in additional products, harvest additional accounts, and expand or upsell product functionality • Collaborate with other Performance Managers to provide seamless experiences for multi-product clients • Manage assigned account portfolios and revenue-retention results independently • Build upgrade and harvest revenue opportunities • Engage clients through virtual screen shares and occasional onsite visits • Improve product utilization, business processes, and client goal attainment • Develop relationships with dealership client staff at all levels • Create action plans for at-risk clients to retain relationships • Identify barriers and core problems preventing clients from meeting business objectives • Make strategic recommendations and guide clients in leveraging product capabilities • Monitor account performance, trends, system red flags, and emergencies • Improve processes and systems through client engagement • Maintain product knowledge and conduct training on new releases and enhancements • Identify and moderate complex issues independently • Analyze software ROI and make recommendations to clients • Assist or train new and less experienced Performance Managers • Maintain client relationships and internal metrics • Assist with or own special projects, including dealer workshops/webinars, product ownership, new-hire training, and vendor events • Complete internal tasks and trainings on time • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in a related discipline and 4 years’ experience in a related field, or a master’s degree and 2 years’ experience, or a Ph.D. and up to 1 year of experience, or 8 years’ experience in a related field • Valid driver's license required • 4+ years experience in a retail automotive dealership setting preferred • 4+ years managing digital marketing strategies for a single rooftop or dealer group preferred • Proven sales acumen • In-depth conceptual and practical knowledge of client engagement and retail automotive • Proficiency in Microsoft suite technologies, screen share technologies, and other relevant software systems • Ability to work effectively with all levels at an automotive dealership or dealer group • Ability to track progress using software and collaborate with software partners • Expert-level verbal and written communication • Exceptional listening skills and ability to detect problems/risks remotely • Strong client focus and customer service skills • Persistent, proactive, highly motivated self-starter passionate about client satisfaction • Ability to work remotely and independently with limited supervision • Ability to work collaboratively through remote sharing technologies • Ability and eagerness to learn complex technology and basic understanding of web-based systems • Ability to travel potentially up to 50%, including in-market, overnight, and occasional weekend travel • Must clear a pre-employment drug test • Must be currently authorized to work in the United States for any employer without current or future sponsorship • No OPT, CPT, STEM/OPT, or visa sponsorship now or in the future

🏖️ Benefits

• Annual incentive/commission target of $27,000.00 • Flexible time-off policies and accommodating work schedules • Comprehensive healthcare benefits with multiple options for individuals and families • Generous 401(k) retirement plans with company match • Inclusive parental leave policies • Fertility coverage and adoption assistance • Professional development and continuing education opportunities • Financial wellness/planning resources • Paid vacation • Seven paid holidays • Up to 160 hours of paid wellness annually • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance including medical, dental, and vision • Retirement planning • Paid sick leave • Flexible vacation/wellness days and/or PTO • Reasonable accommodations for qualified applicants or employees with disabilities