Advanced Customer Care Associate

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🏈 Alabama, Arizona, +36 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Crate and Barrel

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Crate and Barrel is an industry-leading home furnishings specialty retailer founded in 1962 that helps people build purposeful homes across a family of brands including Crate & Barrel, Crate & Kids, CB2, and Hudson Grace. A leader in omnichannel and direct-marketing retail, the company operates more than 100 stores in the U. S. and Canada, supports international franchise locations and eCommerce platforms in multiple countries, and offers curated sourcing, production, custom delivery and set-up in over 90 countries. Owned by the Otto Group, Crate & Barrel emphasizes the physical retail experience alongside robust digital and eCommerce capabilities and employs roughly 7,500 associates.

📋 Description

• Deliver exceptional customer service across phone, chat, email, and other channels • Troubleshoot and manage escalated customer issues with urgency, empathy, and sound judgment • Build long-term customer relationships through ownership of complex follow-up and resolution • Maintain expertise in products and services • Suggest alternative product solutions and upsell based on customer needs • Respond to domestic and international customer questions, requests, and concerns • Work in specialty groups when assigned • Provide advanced solutions and/or compensation according to department guidelines • Own customer needs from start to finish • Collaborate with business partners to facilitate solutions and provide timely feedback • Maintain effective relationships with internal and external customers • Support colleagues and provide on-demand coaching to Customer Care associates • Adhere to Customer Care guidelines and perform other assigned duties

🎯 Requirements

• High School Diploma or GED is preferred, not required • 1+ years of customer service experience in retail, hospitality or contact center • Advanced knowledge in phone, email and/or chat required • Strong problem solving skills including customer de-escalation • Excellent reading and written language skills in English • Good math skills • Excellent organizational skills and ability to multi-task and navigate multiple systems • Excellent telephone presence and interpersonal skills • Excellent data entry, typing and computer skills • Ability to be self-sufficient and manage time in a scheduled work environment • Thorough working knowledge of email, internet browsers, and Google platform • Selling focus including offering Crate and Barrel Credit Card, alternative items, and upselling • Authorized to work in the US

🏖️ Benefits

• Reasonable accommodations for individuals with disabilities • Equal opportunity employment • E-Verify participation and work authorization confirmation • Full-time employment