Customer Service Support Representative

🔥 6 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Act as a liaison between Labcorp, the customer base, and patients • Resolve routine customer requests regarding products or services via inbound calls, outbound calls, or the Internet • Speak with customers courteously, professionally, and according to protocol procedures • Inquire, clarify, and confirm customer requirements and understanding of solutions • Provide additional customer education and information as needed • Qualify and establish inbound new customers requesting Labcorp products and services • Use multiple databases to research complex issues and questions • Notify clients of test results in a timely and accurate manner • Review test forms for accuracy and report discrepancies • Participate in activities designed to improve customer satisfaction and business performance • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance • Meet productivity, quality, attendance, and other key performance indicators in a monitored, structured environment

🎯 Requirements

• High School Diploma or GED • 3 months or more of customer service experience • Private, HIPAA-compliant workspace • Agree to include home address in case reporting (CMS requirement) • Internet 100 Mbps minimum • Proficient with Microsoft Office programs • Experience with Salesforce.com and/or Laboratory Information Systems • High level of professionalism and strong customer service orientation • Ability to work independently and within a team environment • High level of attention to detail with ability to prioritize and multitask • Ability to work in a fast-paced production environment and meet established turn-around times • Strong written and verbal communication skills • Ability to handle the physical requirements of the position • Flexibility to work overtime or other shifts depending on business needs • Ability to work remotely in a fast-paced, multi-site environment • Preferred: Associate's degree • Preferred: 3 months or more of contact center or call center experience • Preferred: 3 months or more of healthcare industry experience, such as a physician's office or hospital

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan • Opportunities for growth • Continuous learning • Professional challenges • Comprehensive benefits for employees regularly scheduled to work 20 or more hours per week