Account Solutions Representative

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Credit Acceptance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

💸 Finance

💳 Fintech

🚘 Automotive

Finance • Fintech • Automotive

Credit Acceptance is a company that specializes in providing auto financing solutions to individuals, including those with bad credit history or no credit history at all. With over 50 years of experience, Credit Acceptance has helped more than 4 million consumers secure financing for vehicle purchases. The company operates a network of over 15,000 dealers and offers customers the ability to pre-qualify for auto financing, which does not impact their credit score. Furthermore, Credit Acceptance provides educational resources and tools, such as payment and auto price calculators, to assist customers in managing their finances and understanding their credit options. The company's mission is to drive possibility by offering financial solutions that give individuals the opportunity to improve their financial situation and secure reliable transportation.

📋 Description

• Develop and propose solutions to prevent customers from becoming further past due and help bring accounts current • Develop and propose solutions to cancel or stop vehicle repossessions • Contact customers behind on car payments consistently, efficiently, and lawfully • Work professionally and respectfully with customers to bring and keep accounts current • Keep customer contact and vehicle information up to date • Support additional customer service requests • Handle inbound and outbound customer phone calls through the phone system • Use the call model to set up promises that bring accounts current and/or cancel repossessions • Process one-time and recurring payments over the phone • Identify additional contact or vehicle information while speaking with customers • Receive and act upon ongoing performance feedback • Perform other duties as assigned

🎯 Requirements

• High School Diploma or GED • High speed internet connection with a minimum of 15mbps download speed • Previous customer service and/or collection experience in a call center environment (preferred) • Experience in the finance or automotive industry (preferred) • Experience demonstrating excellent customer support or persuasive skills (preferred) • Desire to help and believe in others when they encounter challenges in making their payments • Personable and persuasive with customers • Comfortable negotiating, discussing sensitive financial issues, and providing solutions • Positive, professional, determined, calm, and focused in challenging situations • Ability to overcome objections to pay and develop creative solutions • Ability to understand and interpret information promptly and effectively • Self-driven, motivated to help, and able to perform with minimal supervision in a team environment • Receptive to ongoing feedback • Clear, professional, and articulate telephone communication • Ability to talk and type simultaneously while documenting notes • Comfortable with repetitive tasks and sitting on the phone with a headset for most of the day • Ability to manage a flexible work schedule • Ability to identify basic computer components and assemble/troubleshoot company-issued equipment using written and verbal instructions • Ability to operate company-issued equipment, including a computer, headset, and camera • Ability to navigate multiple computer programs simultaneously • Knowledge of Microsoft Office products such as Outlook and Teams • Ability to document account notes clearly and efficiently • Ability to work independently and in a team environment • Ability to remain compliant with company policies, processes, and legal guidelines • Attendance as required by the department

🏖️ Benefits

• Uncapped monthly bonus based on performance • Estimated average bonus target of $700/month • Paid bi-weekly • Annual hourly pay increase based on performance • 401(K) match • Adoption assistance • Parental leave • Tuition reimbursement • Comprehensive medical, dental, and vision benefits • Many nonstandard benefits that make us a Great Place to Work

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