Impact Team Director – Rooms

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $90k - $100k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Crescent Hotels & Resorts

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2001

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Crescent Hotels & Resorts is an independent hotel management company that operates and develops a diverse portfolio of properties across North America, from urban boutique hotels to luxury golf and resort destinations. The firm provides end-to-end hospitality services for property owners and brands, including asset and operations management, business development, commercial strategy, restaurant and F&B concept development, project management, and marketing aimed at driving revenue and asset growth. Crescent emphasizes a personalized, operator-built approach with a focus on innovation, accountability, diversity, and creating exceptional guest experiences.

📋 Description

• Lead and manage Rooms Division teams to deliver exceptional guest experiences • Oversee daily operations of Front Office, Housekeeping, Laundry, and Guest Services departments • Manage inventory including linen and pars • Ensure seamless interdepartmental communication and collaboration • Monitor and respond to guest feedback, ensuring effective service recovery and continuous improvement • Manage departmental budgets, labor productivity, and cost controls to meet or exceed financial targets • Develop and implement strategies to elevate service quality and operational efficiency • Recruit, train, mentor, and develop department leaders and team members • Ensure compliance with safety, hygiene, and brand standards • Maintain a visible presence during peak guest periods to support the team and engage with guests • Collaborate with Sales, Engineering, and Food & Beverage to drive overall success

🎯 Requirements

• Must have availability to travel up to 100% of the time • Minimum 3 years of Rooms Division leadership experience in a full-service hotel environment • Must have both Hilton and Marriott full-service experience • Demonstrated ability to lead, inspire, and develop high-performing teams • Strong financial and analytical skills, including experience managing departmental budgets • Exceptional communication, organizational, and problem-solving skills • Proficiency in property management systems (e.g., Light Speed, Opera, FOSSE, OnQ, etc.) • Bachelor’s degree in hospitality management or a related field preferred

🏖️ Benefits

• Excellent compensation package • Operational incentive plan eligibility • An exceptional benefit plan for eligible associates & your family members • 401K matching program for eligible associates • Discounts with Crescent managed properties in North America for you & your family members • Health & wellness programs • Learning and development • Travel discounts