Enterprise Solutions Engineer

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Qualify new sales opportunities by understanding customer requirements and converting them to Cresta technical requirements • Partner with Enterprise Account Executives to discover prospects' situations and challenges • Lead discovery calls with prospective customers and internal cross-functional teams • Build and deliver product demos demonstrating Cresta's value • Provide prospects with insights on improving contact center and customer experience operations • Drive adoption during proof-of-value exercises by training managers and users • Translate prospect use cases into technical solutions and demonstrate the path to ROI • Run ROI workshops and develop financial business case proposals • Manage technical validation activities, including proof-of-concept exercises and pilots • Liaise between sales, customers, and Cresta's technical teams • Provide field feedback to product management

🎯 Requirements

• 4+ years of experience in customer-facing roles, with 3–5 years in a technical pre-sales capacity supporting large enterprise sales cycles • Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations • Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments • Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward • Fast learner with a passion for new technology and a talent for simplifying complexity for customers • Must embody Cresta's core Operating Principles • 2+ years of AI sales engineering experience (bonus) • Experience in a high-growth startup environment (bonus)

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Equity