Enterprise Solutions Engineer

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $160k - $185k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Partner with Enterprise Account Executives to showcase Cresta's AI platform to potential customers • Provide technical insights and solutioning to internal and external stakeholders by understanding customer technical requirements • Qualify sales opportunities and convert customer requirements into Cresta technical requirements • Discover prospects' situations and challenges with Enterprise Account Executives • Lead discovery calls with prospective customers and internal cross-functional teams • Build and deliver product demos demonstrating Cresta's value • Provide contact center and customer experience operational insights • Drive adoption during proof-of-value exercises by training managers and users • Translate prospect use cases into technical solutions and demonstrate the path to ROI • Run ROI workshops and develop financial business case proposals • Manage technical validation activities, including proof-of-concept exercises and pilots • Provide field feedback to product management • Act as liaison between sales, customers, and Cresta's technical teams

🎯 Requirements

• 4+ years of experience in customer-facing roles • 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles • Deep hands-on expertise with Conversational AI and CCaaS platforms • Experience helping customers modernize contact center operations • Experience with Salesforce.com • Experience with contact center infrastructure • Experience in enterprise SaaS environments • Strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams • Meticulous presentation and product demo preparation • Natural problem-solving ability and resourcefulness in leveraging internal teams and cross-functional collaboration • Fast learning ability and passion for new technology • Ability to simplify complexity for customers • Embodiment of Cresta's core Operating Principles

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Equity • Variable target compensation eligibility with potential to exceed target earnings when goals are surpassed