
51 - 200 employees
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
SaaS • Artificial Intelligence • Enterprise
Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.
🔥 4 minutes ago
🇺🇸 United States – Remote
💵 $160k - $280k / year
⏰ Full Time
🟠 Senior
🔴 Lead
🤖 AI Engineer
🦅 H1B Visa Sponsor
👻 Ghost score 14%
Where this job comes from
Posted on Cresta's careers page, not through a job board
First seen by Remote Rocketship 4 minutes ago

51 - 200 employees
☁️ SaaS
🤖 Artificial Intelligence
🏢 Enterprise
SaaS • Artificial Intelligence • Enterprise
Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.
• Own how cresta.com is built end to end, including structure, content flow, and integrations • Set the technical vision for the website stack and CMS, currently Webflow • Partner with brand and design to architect interactive experiences and maintain the component system • Own site instrumentation including forms, gated content, event tracking, and attribution • Build localization foundations including locale routing, URL architecture, hreflang, CMS translation workflows, and content structure • Establish engineering practices that support fast, reliable releases • Ship technical work supporting SEO and AEO programs • Develop, configure, deploy, and optimize AI agents on Cresta’s platform for marketing use cases • Take AI agents from prototype to production with evaluation criteria, guardrails, and human review steps • Provide feedback to product and engineering teams, identify gaps, build custom tooling, and influence the roadmap
• 7+ years working in software development, web development, AI/ML engineering, or growth engineering • Strong across the stack — application code, APIs, data, and infrastructure — in Python, TypeScript, Node, or similar • Familiarity with AI/ML concepts • Hands-on experience with large language models (LLMs) and prompt engineering techniques strongly preferred • Track record of learning a domain fast and going deep • High agency and ability to define work and ship independently • Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG) • Comfortable as the deepest technical voice on a non-engineering team, scoping ambiguous requests and explaining tradeoffs to marketers • Ownership of outcomes, including inherited systems • Experience owning a marketing website is useful context, not a hard requirement • Technical SEO and AEO experience grounded in tests rather than theory • Marketing and GTM systems integration: HubSpot, Salesforce, Marketo, Segment, GA4, GTM
• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees • Equity
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