Strategic Solutions Engineering Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $225k - $245k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

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Cresta

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Cresta is an enterprise-grade AI platform that focuses on enhancing contact center operations. By employing a unified platform for human and virtual agents, Cresta aims to improve customer experience, increase revenue, and reduce costs. The platform integrates AI to assist with sales, customer care, retention, and collections, providing real-time guidance and insights. Cresta's AI capabilities include conversation intelligence, agent assistance, quality management, and virtual agents. With a focus on automation and augmentation, Cresta seeks to transform workflows and customer interactions across various industries, including telecommunications, finance, and retail.

📋 Description

• Conduct weekly 1:1s and team meetings to coach SEs on deal strategy, technical execution, and best practices. • Create and maintain individualized development plans; lead monthly ride-alongs and collaborate with SE Enablement on targeted training. • Align closely with Strategic Sales Leaders through weekly syncs, sales leadership meetings, and coverage reviews to drive segment strategy. • Run weekly SE pipeline reviews to ensure technical qualification, surface systemic blockers, and share performance metrics with leadership. • Manage SE team capacity and utilization, coordinate cross-regional support, and drive recruiting and onboarding with structured 30-60-90 day plans. • Provide hands-on support for 2–3 strategic Strategic accounts by leading technical discovery and shaping technical strategy for deals >$1M. • Collaborate with Product to influence the roadmap, lead Strategic-specific POC initiatives, and validate complex implementations. • Develop and deliver high-impact demos and presentations; co-design POCs that accelerate sales cycles for priority Strategic opportunities. • Establish and scale technical best practices, discovery frameworks, and competitive enablement assets across the Strategic SE team.

🎯 Requirements

• 8+ years of experience in sales engineering or technical sales, with 3+ years in a leadership capacity • Understanding of AI Agent applications, with hands-on experience integrating AI into customer workflows • Deep expertise in Contact Center technologies, including Conversational AI, CCaaS platforms, and telephony infrastructure • Strong working knowledge of strategic platforms including Salesforce, Google, Amazon, and contact center infrastructure • Known for resourcefulness, strategic thinking, and a collaborative mindset when working cross-functionally to drive deal success • Passionate about Sales Engineering career development, with a focus on coaching SEs through structured growth plans, role clarity, and skills development • Experience in building mentoring frameworks that foster technical excellence, soft skill growth, and leadership readiness within the SE organization • Embody and promote our core Operating Principles through mentorship, leadership, and hands-on engagement

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family • Flexible PTO to take the time you need, when you need it • Paid parental leave for all new parents welcoming a new child • Retirement savings plan to help you plan for the future • Remote work setup budget to help you create a productive home office • Monthly wellness and communication stipend to keep you connected and balanced • In-office meal program and commuter benefits provided for onsite employees