Crisis Call Specialist – Day or Swing

🔥 0 minutes ago

🌵 Arizona, Ohio, +2 more states – Remote

🌵 Arizona – Remote 🏈 Ohio – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $26 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Crisis Connections

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 Non-profit

🏥 Healthcare

🌍 Social Impact

Non-profit • Healthcare • Social Impact

Crisis Connections is a non-profit organization dedicated to fostering resilience and wellbeing by connecting individuals to accessible and compassionate support. Operating for 50 years in the Seattle-King County area, they provide free, 24/7 crisis intervention services including the King County 988 Crisis Line, WA Recovery Help Line, and Teen Link for youth. Their mission focuses on supporting individuals experiencing emotional distress, mental health crises, and suicide prevention through various resources and community trainings, making a significant impact on the mental health landscape in their region.

📋 Description

• Provide empathetic, nonjudgmental crisis intervention via phone • Conduct suicide risk and behavioral health assessments and support de-escalation • Collaborate with on-shift clinicians when higher-level intervention is needed • Develop safety and action plans with individuals in crisis • Connect callers to appropriate community resources and crisis response partners • Accurately document interactions in the electronic health record • Follow established 988 Lifeline protocols and performance standards • Contribute to team goals for response times, availability, and quality care • Provide emotional support to individuals experiencing mental health crises through the 988 Suicide & Crisis Lifeline

🎯 Requirements

• High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience • Bachelor’s degree + 1 year Behavioral Health experience, or Associate degree + 2 years Behavioral Health experience • Strong verbal and written communication skills • Ability to multitask across multiple software platforms in a fast-paced environment • Ability to remain focused and grounded during emotionally intense conversations • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period; applications must be submitted within 30 days of hire • Crisis intervention or suicide prevention experience • Behavioral health or contact center experience • Knowledge of the King County and Washington State public mental health system • Must reside in Washington, Arizona, Ohio, or Texas • Reliable high-speed internet with a wired connection; no hotspots or satellite • Smartphone capable of using Microsoft Multi-Factor Authentication (MFA) • Quiet, private workspace suitable for confidential conversations • Ability to sit and use a headset for extended periods • Brief computer skills assessment required as part of the hiring process

🏖️ Benefits

• Crisis Connections will reimburse the cost of obtaining the Agency Affiliated Counselor (AAC) credential • Union-represented (OPEIU) role