Account Manager – Mid-Market

🔥 51 minutes ago

🇺🇸 United States – Remote

💵 $100k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

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Crisis Prevention Institute

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1980

💼 Consulting

📦 Logistics

📚 Education

💰 Private Equity Round on 2011-11

Consulting • Logistics • Education

Crisis Prevention Institute is a leading provider of training programs designed to teach individuals how to prevent and manage crisis situations effectively. The organization specializes in evidence-based de-escalation techniques, trauma-informed approaches, and nonviolent crisis intervention methods, catering primarily to professionals in various sectors such as education, health care, and human services. CPI aims to foster safe environments through customized training solutions that equip staff with the necessary skills to handle challenging behaviors and situations confidently.

📋 Description

• Lead seller-to-account-management handoff, schedule kickoff meetings, document commitments, and execute a repeatable onboarding plan • Build relationships with day-to-day contacts and decision-makers across assigned accounts • Maintain account plans covering goals, stakeholders, adoption progress, risks, renewal timing, and next actions • Conduct proactive check-ins and business reviews aligned to customer needs, account value, and risk level • Support customer adoption of CPI programs, instructor capacity, and end-learner training • Own renewal outreach, planning, forecasting, negotiation, and timely completion of renewals • Achieve retention targets by prioritizing at-risk accounts and documenting account health, risks, and mitigation plans • Identify and qualify expansion opportunities and complete CRM documentation before handoff to sales • Manage escalations, maintain accurate CRM records, report account health and renewal status, and support ownership transitions • Represent the voice of the customer and collaborate cross-functionally to resolve needs and improve customer experience • Make financially responsible decisions aligned with organizational policies

🎯 Requirements

• Bachelor’s degree • 1+ years in account management, customer success, client services, or similar customer-facing roles • Experience managing a portfolio of mid-market customers, including renewals, adoption, and risk • Demonstrated ability to manage competing priorities across a book of business • CRM proficiency for account plans, activity tracking, and renewal pipeline management • Strong communication, problem-solving, and organizational skills • Ability to collaborate cross-functionally and influence outcomes without direct authority • Experience managing a high-volume or segmented customer portfolio using repeatable engagement processes preferred • Experience in education, healthcare, human services, training, or similar markets preferred • Experience using digital and virtual engagement methods to support customer adoption and retention preferred • Some travel may be required based on account and business needs

🏖️ Benefits

• Comprehensive benefits package • 401k • PTO • Health & Wellness Days • Paid Volunteer Time Off • Continuing education and training • Hybrid / Remote work schedule • Paid Parental Leave

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